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Novotel Jazan, Jazan, Saudi Arabia

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REF68571F

''Tamayyaz- Reception- Saudi only"

Region

MEA SPAC


Company Description

Tamayyaz is a Nationalization Development Program that enables Saudi talents to acquire the needed skills & knowledge for various professions within the hospitality field within a specific time frame by using a combination of classroom learning and On Job Training.”


Job Description

  • To ensure that guest history records are accurately maintained and all recurring guests are pre-registered, including input of guest questionnaires, response and comments in the system under guest profile.
  • To be aware of the rooms situation, including room rates, and strive to obtain maximum occupancy
  • To be able to explain and show the guests all the facilities in the room.
  • To ensure that all departmental reports and correspondence are completed punctually and accurately
  • To be well conversant of the local environment of the hotel: the city, culture, activities, exhibitions, shopping malls, and general information around the hotel.
  • To provide wake-up calls as requested by the guests.
  • To ensure that the telephone, e-mail, fax and safe deposit services are available for the guest.
  • To ensure immediate delivery of any messages received for the guest.
  • To update Shmoos system for all the arrivals and departures
  • To take-in room reservations and walk-in for the hotel.
  • To register check-in and departures of all individuals and groups.
  • To check the remaining departures and make sure that the corresponding bills are ready and correct with the supporting documentary proof.
  • To liaise with all other departments for all Guest related matters.
  • To be conversant and fully knowledgeable of OPERA system as per the scope of work
  • To be flexible in supporting other colleagues needs in other departments based on the hotel priorities and anticipated business levels.
  • To be aware with the policies and procedures concerning fire, emergency evacuation, accidents, bomb threats, law and order situations.
  • To be fully aware and conversant of Accor spirit, values and goals and is responsible to integrate them in the day to day operation.
  • To be fully aware and conversant of welcome project, Le club, planet 21 policies and procedures and is responsible to integrate them in the day to day operation.

Additional Information

  • Tamayyaz Program is for Saudi Nationals Only.
  • Open to candidates with little to no work experience, including fresh graduates and those with up to 6 months of relevant work experience.
  • Basic English skills are a must.
  • Strong passion for the Hospitality Field.
  • Excellent interpersonal and communication skills.
  • Is a team player that contributes to and proactively assists co-workers.
  • Ability to work a flexible roster depending on departmental needs.
  • Ability to focus attention on guest needs, always remaining calm and courteous.

 

Diversidade & Inclusão para a Accor significa acolher cada um e respeitar suas diferenças, priorizando apenas qualidades e habilidades na ampliação de oportunidades de emprego e desenvolvimento. Nossa ambição é proporcionar emprego com propósito, e uma cultura acolhedora, excelentes condições de trabalho e promover o desenvolvimento de todas as pessoas, incluindo as pessoas com deficiência. Não hesite em nos informar de quaisquer necessidades específicas que possa ter para que possamos levá-las em consideração.

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