Front Office Supervisor

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We are seeking a professional and customer-focused Front Office Supervisor to join our team at Swissotel Corniche Park Towers Doha, Qatar. As the face of our hotel, you will play a crucial role in ensuring exceptional guest experiences while leading and motivating our front office team.

• Manage and supervise front office staff to maintain high standards of guest satisfaction
• Oversee check-in, check-out, and room change procedures, ensuring accurate data entry into hotel systems
• Handle guest complaints, inquiries, and requests promptly and courteously
• Conduct shift briefings to communicate hotel activities and operational requirements
• Maintain cashier float and ensure accurate daily reporting of all financial transactions
• Implement and monitor standard reservation procedures
• Promote hotel services and loyalty programs to maximize revenue opportunities
• Ensure the front desk area is clean, organized, and presentable at all times
• Foster a collaborative work environment and mentor team members for professional growth
• Stay updated on industry trends and implement innovative practices to enhance guest experiences

• Minimum of 2-3 years of experience in hotel front office operations, with at least 2 years in a supervisory role
• Excellent written and verbal communication skills in English; knowledge of Arabic is a plus
• Strong leadership abilities with a proven track record of team management
• Proficiency in hotel management software and property management systems
• Exceptional customer service skills with a focus on guest satisfaction
• Ability to work effectively in a fast-paced, multicultural environment
• Strong problem-solving and decision-making skills
• Detail-oriented with excellent organizational and time management abilities
• Flexibility to work various shifts, including weekends and holidays
• Knowledge of local culture and customs in Doha, Qatar
• Demonstrated ability to handle high-pressure situations with professionalism and composure

Your team and working environment:
Life is a journey. Live It well.

Are you a highly organized and proactive individual with a passion for the hospitality industry? This role offers a unique opportunity to be at the heart of our hotel's operations, providing critical support to our leadership team. If you thrive in a fast-paced environment, with a passion to do, and have exceptional communication skills, we want you on our team. Join us and play a key role in delivering exceptional guest experiences and driving our hotel's success.