Front Office Supervisor

"Why work for Accor?
We are far more than a worldwide leader. We welcome you as you are and you can find a job and brand that matches your personality. We support you to grow and learn every day, making sure that work brings purpose to your life, so that during your journey with us, you can continue to explore Accor’s limitless possibilities.

By joining Accor, every chapter of your story is yours to write and together we can imagine tomorrow's hospitality. Discover the life that awaits you at Accor, visit https://careers.accor.com/
Do what you love, care for the world, dare to challenge the status quo! #BELIMITLESS"

We are seeking a professional and customer-focused Front Office Supervisor to join our team. As the face of our organization, you will play a crucial role in ensuring exceptional guest experiences while leading and supporting our front office team.

• Oversee daily front office operations, including check-ins, check-outs, guest inquiries, and billing procedures
• Lead, train, and motivate the front office team to maintain high standards of customer service
• Manage room inventory, maximize occupancy rates, and monitor front office performance metrics
• Resolve guest complaints and collaborate with other departments to coordinate guest services
• Implement and maintain standard operating procedures for the front office
• Ensure compliance with hotel policies, safety regulations, and local laws
• Handle financial transactions and maintain accurate records

• Proven experience as a Front Office Supervisor or in a similar hospitality role
• Strong leadership, communication, and customer service skills
• Fluency in English and Arabic
• Excellent problem-solving and multitasking abilities in a fast-paced environment
• Proficiency in hotel management systems and industry best practices
• Detail-oriented with strong organizational and financial management skills
• Ability to ensure compliance with hotel policies and local regulations