- Integral
- Permanente
- NOVOTEL
- Governança
__jobinformationwidget.freetext.LocationText__
Novotel Torino Corso Giulio Cesare, TORINO, Italy
__jobinformationwidget.freetext.ExternalReference__
REF83304Z
FRONT OFFICE MANAGER (M/F/X)
Region
Europe and North Africa
ACCORHOTELS
We are much more than a global leader. We are over 250,000 women and men who share a unique trait every day: we welcome the world. We are dedicated to millions of guests. We are driven by curiosity and care for others. We love the blend of cultures. We share deep values: passion for the customer, sustainable performance, a spirit of conquest, innovation, trust, and respect.
We are proud of our diversity. Yes, we are pioneers – and we always push further with boldness, imagination, and passion.
THE POSITION
To manage the operations of Front Office by ensuring product and service quality standards are met.
KEY RESPONSIBILITIES
Guest Service & Operations
- Supervise all front office functions, ensuring guests receive prompt, personalized, and professional service.
- Oversee guest arrival and departure experience, giving priority attention to VIPs, repeat guests, and loyalty members.
- Maintain high standards in appearance, hygiene, and conduct across the department.
- Ensure daily accuracy of room inventory and manage upgrades and special requests.
- Handle system recovery procedures and interpret front office reports/statistics.
Team Leadership & Development
- Lead and motivate the Front Office team to achieve service excellence.
- Conduct regular departmental meetings and performance reviews.
- Support recruitment and onboarding in collaboration with T&C.
- Identify training needs and implement programs for continuous development.
- Provide coaching, guidance, and disciplinary support where necessary.
Financial & Strategic Management
- Drive occupancy, ADR, and revenue through effective room management and upselling techniques.
- Collaborate with the Finance team on budgeting, cost control, and forecasting.
- Monitor marketing efforts within the Front Office, ensuring alignment with brand strategies.
- Collaboration & Compliance
- Maintain strong interdepartmental relationships to enhance the guest journey.
- Conduct routine inspections to ensure upkeep of facilities and equipment.
- Ensure compliance with safety, security, and OH&S policies.
- Log incidents and maintain confidentiality of guest information at all times.
- Minimum 5 years’ relevant experience with at least 3 year at a management level
- Proven ability to manage budgets and drive performance metrics.
- Fluent in Italian and English
- Strong knowledge of PMS systems and Microsoft Office
What We Offer:
Be part of an international company
Work for a leading brand like Accor, present in over 110 countries
Training, development, and career opportunities
Role-based benefits
Accor discount card
Your Development:
Accor also offers you continuous training throughout your professional journey and endless growth opportunities within the group’s various properties and brands.
Our Commitment to Diversity & Inclusion:
We are an inclusive company, and our ambition is to attract, select, and promote diverse talent.
Why Work with Accor?
We are much more than a global leader. We welcome you as you are, and you’ll find a job and a brand that reflect your personality. We support your growth and daily learning, ensuring that your work brings meaning to your life. Along your journey with us, you’ll be able to explore all the limitless possibilities Accor has to offer.
By joining Accor, every chapter of your story is written by you—and together, we can imagine the hospitality of tomorrow. Discover the life that awaits you at Accor: 👉https://careers.accor.com/
We’re waiting for you!
Be ALL you are, with all your heart #LimitlessCareers
Deixe seu coração guiá-lo em um mundo onde a vida pulsa com paixão.
Diversidade & Inclusão para a Accor
significa acolher cada um e respeitar suas diferenças, priorizando apenas
qualidades e habilidades na ampliação de oportunidades de emprego e
desenvolvimento. Nossa ambição é proporcionar emprego com propósito, e uma
cultura acolhedora, excelentes condições de trabalho e promover o
desenvolvimento de todas as pessoas, incluindo as pessoas com deficiência. Não
hesite em nos informar de quaisquer necessidades específicas que possa ter para
que possamos levá-las em consideração.
Related jobs
Salário
Localização
21c Museum Hotel Bentonville, Bentonville, United States
Experience Level
Entry Level
Jornada de Trabalho
Integral
Brands
21C MUSEUM HOTELS
Tipo de Contrato
Permanente
Locations
United States
Áreas
Governança
Descrição
Reports To: Executive Housekeeper General Purpose: Cleans and prepares guest rooms and public areas by meeting an established standard of cleaning to assure guest satisfaction and the overall appear
Referência
6d450065-79ef-46a6-b6c2-f5e4d2aed1fd
Data de validade
01/01/0001
Salário
Localização
21c Museum Hotel Bentonville, Bentonville, United States
Experience Level
Associate
Jornada de Trabalho
Integral
Brands
21C MUSEUM HOTELS
Tipo de Contrato
Permanente
Locations
United States
Áreas
Governança
Descrição
Puesto: Personal de Limpieza Recamareras(os) Este puesto se reporta a: Gerente del departamento de Limpieza Propsito General: Limpieza y preparacin de las habitaciones y reas pblicas, cumpliendo con
Referência
8bf9016d-175b-4ab1-8840-73c2f7f8e4f6
Data de validade
01/01/0001
Salário
Localização
RAFFLES RESIDENCES BOSTON, Boston, United States
Experience Level
Mid-Senior Level
Jornada de Trabalho
Integral
Brands
RAFFLES
Tipo de Contrato
Temporário
Locations
Boston
Áreas
Governança
Descrição
The Residence Manager is the liaison between Residence owners and the hotel team. They will ensure compliance with Raffles Residences standards of operations, managing all areas through setting and a
Referência
91c2c2ba-2390-46a4-9b2f-30bddd67a9d9
Data de validade
01/01/0001
Salário
Localização
Novotel London Blackfriars, London, United Kingdom
Experience Level
Not Applicable
Jornada de Trabalho
Integral
Brands
ACCOR
Tipo de Contrato
Permanente
Locations
London
Áreas
Governança
Descrição
About the role…In your role you will report to our Night Manager and be an integral part of the front office team as the hotel representative in the absence of senior management and working with the F
Referência
849f5515-f5a1-4060-aa96-ccff9f4a40e1
Data de validade
01/01/0001
Salário
Localização
Sofitel Dubai The Obelisk, Dubai, United Arab Emirates
Experience Level
Associate
Jornada de Trabalho
Integral
Brands
SOFITEL
Tipo de Contrato
Permanente
Locations
Dubai
Áreas
Governança
Descrição
Assist guests with heavy packages, coats, suitcase, etc. courteously and quickly, before having to be asked· Adhere to guest check-in and check-out procedures pertaining to baggage handling· Welcome g
Referência
3aa919f7-d400-4409-89b6-2616d144a220
Data de validade
01/01/0001
Salário
Localização
Pullman Nairobi Upper Hill, Nairobi, Kenya
Experience Level
Entry Level
Jornada de Trabalho
Integral
Brands
ACCOR
Tipo de Contrato
Permanente
Locations
Nairobi
Áreas
Governança
Descrição
The Front Office Supervisor assists in the smooth and efficient operation of the Front Office department, ensuring that all guests receive professional, friendly, and personalized service from arrival
Referência
8cf5cd02-7bbb-414c-8f5b-e782e54ab15b
Data de validade
01/01/0001
Salário
Localização
Pullman Jakarta Central Park, Jakarta, Indonesia
Experience Level
Entry Level
Jornada de Trabalho
Integral
Brands
ACCOR
Tipo de Contrato
Permanente
Locations
Jakarta
Áreas
Governança
Descrição
This position represents the first point of contact with guests and handles all stages of a guest’s stay. Behaves and acts in an exemplary fashion, embodying the brand mindset. Responsible for the Pul
Referência
5ae3a7ed-f81a-40b8-8c19-f235f9a887bb
Data de validade
01/01/0001
Salário
Localização
Pullman Nairobi Upper Hill, Nairobi, Kenya
Experience Level
Executive
Jornada de Trabalho
Integral
Brands
ACCOR
Tipo de Contrato
Permanente
Locations
Nairobi
Áreas
Governança
Descrição
Are you passionate about creating unforgettable first impressions? We are looking for a courteous and well-presented Doorman to be the face of our hotel — warmly welcoming guests, providing assistance
Referência
b3a194a1-647f-49e8-9cb7-57e9815b0aca
Data de validade
01/01/0001
Salário
Localização
Movenpick Resort Al Marjan Island, Ras Al-Khaimah, United Arab Emirates
Experience Level
Mid-Senior Level
Jornada de Trabalho
Integral
Brands
MOVENPICK
Tipo de Contrato
Permanente
Locations
Ras Al-Khaimah
Áreas
Governança
Descrição
Night ManagerInspiring and engaging. As a Night Manager, you will be assisting the team for smooth Front Office Operations, and ensure an exceptional guest journey.What you will be doing:Lead and mana
Referência
07c18a6f-df6f-477d-a794-a187ee0aad8e
Data de validade
01/01/0001
Salário
Localização
Sofitel Cairo Nile El Gezirah, Cairo, Egypt
Experience Level
Mid-Senior Level
Jornada de Trabalho
Integral
Brands
ACCOR
Tipo de Contrato
Permanente
Locations
Cairo
Áreas
Governança
Descrição
Making sure all guest feedbacks are updated in the VIP Tracking sheet and Guest Feedback.Coordinates all VIP stay preparation.Manages All-Star production.Interacts with all guests during check-in, ou
Referência
b1c5edb8-469b-4643-b378-ff682a9bb029
Data de validade
01/01/0001