Front Office Manager

Are you a dynamic hospitality professional ready to lead and inspire? At Novotel Sydney City Centre, we’re seeking a passionate Front Office Manager to be the face of our hotel, ensuring unforgettable guest experiences every day.

As the heartbeat of our vibrant Front Office team, you’ll manage a motivated team, oversee seamless check-ins and check-outs, and deliver exceptional service with a smile. With a focus on innovation, teamwork, and a flair for problem-solving, you’ll create a welcoming environment where every team member and guest feels at home.

About Us:

At Accor, we believe that hospitality is a work of heart. We understand the ways in which individual passion for our work and a shared sense of accomplishment create a more rewarding experience for our guests. We foster this culture through a diverse and inclusive workplace that values the contribution of each and every member of our team. We are committed to taking positive action in terms of business ethics and integrity, responsible tourism, sustainable development, community outreach, and diversity and inclusion. With an expansive portfolio of iconic hotels and brands, Accor offers boundless opportunities for career advancement and professional development across the globe. 

Join a team where you can be all you are, grow and create your path, work with purpose, and enjoy and feel valued. 

As our Front Office Manager reporting to the Director of Operations, you will:

• Lead the Front Office Team to deliver peak moments to our guests
• Create welcoming environments and memorable moments for both guests and team members
• Drive guest service initiatives throughout a diverse Front Office Team
• Empower the team to always go the extra mile for our guests
• Coach and mentor Guest Service Agents and Assistant Managers to grow their careers
• Work collaboratively with Food & Beverage, Maintenance, Kitchen & Housekeeping on the operations, various projects & activities

Your Skills and Experience will Include:

• Previous leadership role in a small to medium size property
• Roster and Revenue Management preferred
• Understanding of hotel property management system 
• Conflict resolution and negotiation skills
• Flexibility to work across morning and afternoon shifts and weekends
• Ability to train and mentor the team
• Hold a valid Responsible Service of Alcohol and First Aid/CPR certificate.

What’s In It for You

• Enjoy discounted Heartist® rates across our global network of 5,600 properties, 10,000 food and beverage venues, and wellness centers. 
• Grow and travel with your career globally across more than 110 countries, 45 hotel brands from luxury and lifestyle to premium and economy. 
• Continuous learning and investment into your capability 
• Work alongside passionate industry professionals

Be mentored by experienced Accor Hospitality professionals who want to see you succeed! 

Our Commitment to Diversity & Inclusion:

We are an inclusive company, and our ambition is to attract, recruit and promote diverse talent. We offer reasonable adjustments to support you. If you require an adjustment to be made during the recruitment process, you're welcome to let us know. 

Please note, you will require full working rights in Australia to be eligible for this position.