Front Office Manager

Join us at Accor, where life pulses with passion!​

As a pioneer in the art of responsible hospitality, the Accor Group gathers more than 45 brands, 5,600 hotels, 10,000 restaurants, and lifestyle destinations in 110 countries. While each brand has its own personality, where you will be able to truly find yourself, they all share a common ambition: to keep innovating and challenging the status-quo.​

By joining us, you will become a Heartist®, because hospitality is, first and foremost, a work of heart.​

You will join a caring environment and a team where you can be all you are. You will be in a supportive place to grow, to fulfil yourself, to discover other professions and to pursue career opportunities, in your hotel or in other hospitality environments, in your country or anywhere in the world!​

You will enjoy exclusive benefits, specific to the sector and beyond, as well as strong recognition for your daily commitment.​

Everything you will do with us, regardless of your profession, will offer a deep sense of meaning, to create lasting, memorable and impactful experiences for your customers, for your colleagues and for the planet.

Hospitality is a work of heart,​
Join us and become a Heartist®.

• Participate in daily operations meetings to liaise and coordinate closely with support departments regarding general administration and operations issues.
• Check that all Front Office employees report to work punctually and are well groomed before each of their shift.
• Conduct daily briefings and ensure that all pertinent information is well received by team members.
• Communicate all log entries by Duty Managers to ensure that all issues and concerns raised are closed with thorough follow up actions.
• Ensure the efficient and effective operation of the Front Office and that departmental standards and procedures set out are strictly adhered to.
• Liaise with Reservations Department in a high house situation and recommend actions to be taken. Check on closed-out dates to ensure efforts are made to achieve 100% occupancy with the highest yield possible.
• Coordinate full house situations and makes all necessary arrangements to handle overbooking and pledge relocates.
• Liaise with Finance Department to ensure that credit procedures are properly carried out.
• Analyze market trend, review rooming list and motivate Front Office employees to up-sell rooms with the view of achieving higher yield and increasing revenue.
• Coordinate and monitor major group movements for meetings and conferences, and ensure that action plans cover all areas of operations handling.
• Makes courtesy calls to VIPS, long stay and corporate guest to obtain feedback and pro-act to handle any lapses in service standards.
• Handle all guest correspondences and ensure prompt follow-ups.
• Manage daily room inventory and coordinate with Housekeeping to ensure requested rooms are cleaned according to arrival times.

Your team and working environment:
In 1-2 sentences, introduce the team, property or office environment in a way that reflects the culture
Note: Customization may be included for any specific local or legislative requirements, such as work permits
Our commitment to Diversity & Inclusion:
We are an inclusive company and our ambition is to attract, recruit and promote diverse talent.