Front Desk Agent - Seasonal April through September

At The Rimrock it is our vision is to be the most desired hospitality experience in the Canadian Rockies for guests and employees alike.

We welcome colleagues like an extension of our guests — individuals who travel from around the world to explore the Canadian Rockies. As an employee, you will live and work with a very diverse team in one of the most beautiful settings in the world, creating unforgettable memories on and off duty. Learn more at: https://www.rimrockcareers.com/career-opportunities

Starting Pay Rate: $17.10 per hour

A Front Desk Agent provides excellent customer service to all guests through a warm and genuine greeting, efficient check-in and sharing of information, secure handling of guest room keys and personal information, and accurate settling of all guest accounts.

• Check guests in and out of the hotel using a computerized hotel management system.
• Verify all guest information at check in; name, address, method of payment, special requests etc.
• Process payment transactions, both cash and electronic.
• Answer guest inquiries about hotel services, facilities and hours of operation.
• Maintain knowledge of current resort events, activities and promotions.
• Resolve guest concerns or issues and follow-up.
• Answer all incoming calls promptly, in an attentive, courteous and efficient manner.

• Previous hotel front desk experience required
• Experience with Opera is an asset
• Well-organized with high attention to detail

Visa Requirements: Must be legally eligible to work in Canada. The hotel is unable to assist candidates in obtaining Canadian work authorization.

Job Perks & Benefits:

• Subsidized on-site staff accommodation provided for full time status employees
• One complimentary meal per shift in our staff cafeteria
• Employee travel program with discounts on room rates as well as on food & beverage at Accor properties world-wide
• Access to the Mountain Explorer Travel Program – exclusive room rates for colleagues, which includes 50% off all food & beverage when staying at Fairmont Resorts in Banff, Lake Louise, Jasper & Whistler

Apply Today: Whether you're just launching your career or looking for a new adventure, we invite you to visit www.rimrockcareers.com to learn more about The Rimrock Banff and the extraordinary opportunities that exist within our resort!

We encourage you to let us know if you require any accommodations through the application or recruitment process, and we will work with you to meet your needs. Persons who anticipate needing accommodations for any part of the application or interview process may contact, in confidence: recruiter@rimrockresort.com