Front Office Manager

Mercure Chennai Sriperumbudur

Hotel for travellers looking for local and authentic experiences

Mercure Chennai Sriperumbudur, the only international brand in Sriperumbudur-Oragadam industrial area and automobile hub. It is a 45-min drive from Chennai airport, and Mahindra world city and just 29 mins from Marimalai Nagar. The hotel features an all-day dining restaurant with alfresco, multiple meeting spaces, a fitness center, travel desk and entertainment facilities. This hotel, located opposite to Apollo Tyres, is also in close proximity to major corporations & IT companies.

Singaperumal Koil and Chengalpattu industrial areas are in vicinity. Kanchipuram famous for its historic temples and Kanjeevaram sarees, Mahabalipuram for its historic monuments and beaches are within an hour drive. Guests can visit historical monuments at Mahabalipuram, the famous Ekambareshva and Kailasanatha temple at Kanchipuram amongst many others. Chennai city Centre is easily accessible to guests via the highway.

Job Purpose

Supervise and manage overall Front Office operations, ensuring service standards are maintained in accordance with the Hotel's strategic plan.

Reporting Line

Reports to General Manager

Primary Responsibilities

Front Office Operation

• Oversee daily operations, coordinating with support departments on administrative and operational issues
• Ensure Front Office staff adhere to grooming standards and punctuality
• Conduct daily briefings and manage communication of operational issues
• Coordinate with Reservations Department to maximise occupancy and yield
• Handle VIP guests, major group movements, and guest feedback
• Manage room inventory and liaise with Housekeeping

Team Management

• Recruit, train, and develop Front Office Team
• Conduct performance reviews and monitor team professionalism
• Prepare staff schedules, payroll, and gratuity reports
• Lead monthly departmental meetings

Other Responsibilities

• Maintain knowledge of hotel services, outlets, and emergency procedures
• Attend required meetings and trainings
• Uphold personal appearance and hygiene standards
• Perform additional duties as assigned by Management

Knowledge and Experience

• Diploma in Tourism & Hospitality Management with minimum 3 years of relevant experience
• Excellent proficiency in English; ability to speak other languages is an advantage
• Good working knowledge of MS Office applications

Competencies

• Strong leadership, interpersonal and training skills
• Good communication and customer contact skills
• Results and service oriented with an eye for details
• Ability to multi-task, work well in stressful & high-pressure situations
• A team player & builder
• A motivator & self-starter
• Well-presented and professionally groomed at all times