Front Office Manager

Raffles & Fairmont Red Sea, positioned in the Kingdom’s groundbreaking Red Sea Project, will provide visitors access to a nature-focused resort. With 361 rooms, eleven distinct dining concepts, including overwater restaurants with views of the Red Sea and the mangroves, and a spa. The resort will be situated next to an 18 hole championship golf course, reflecting Fairmont’s association as a world class golf destination. It will set new standards in sustainable development, positioned on 200km of untouched coastline, an archipelago of more than 90 unspoiled islands, dormant volcanoes, rich marine habitat, and ancient archaeological sites.

We are seeking an experienced and dynamic Front Office Manager to join our prestigious hotel in the beautiful coastal city of Umluj, Saudi Arabia. As the leader of our front office team, you will be responsible for ensuring exceptional guest experiences and overseeing smooth operations in this emerging tourist destination on the Red Sea coast.

• Lead and mentor the front office team, fostering a culture of excellence and collaboration
• Develop and implement strategies to enhance guest satisfaction and operational efficiency
• Oversee daily front desk operations, including check-ins, check-outs, and guest inquiries
• Train and motivate staff to deliver high-quality customer service
• Manage guest complaints and resolve issues promptly and professionally
• Coordinate with other departments to ensure seamless guest experiences
• Monitor and optimize front office performance metrics and guest satisfaction scores
• Manage department budgets and control expenses effectively
• Ensure compliance with brand standards and Saudi Arabian hospitality regulations
• Implement and maintain efficient front office procedures and systems
• Develop and execute revenue management strategies to maximize occupancy and revenue
• Handle VIP guests and special requests with utmost care and attention to detail
• Stay informed about local attractions and activities in Umluj and surrounding areas to provide valuable recommendations to guests
• Oversee staff scheduling and workforce management to ensure optimal coverage
• Implement and maintain health and safety protocols in the front office area
• Spearhead the adoption of digital check-in systems and contactless technologies

• Bachelor's degree in Hospitality Management or related field
• Minimum of 5 years of experience in hotel front office operations, including 2+ years in a managerial role
• Proven leadership skills with the ability to train, motivate, and mentor team members
• Excellent customer service skills and a passion for delivering exceptional guest experiences
• Strong financial acumen and experience in budgeting and revenue management
• Proficiency in Property Management Systems (PMS) and Microsoft Office Suite
• In-depth knowledge of front office procedures, revenue management principles, and industry best practices
• Excellent problem-solving, decision-making, and conflict resolution abilities
• Strong organizational and time management skills
• Ability to work flexible hours, including nights, weekends, and holidays
• Exceptional communication and interpersonal skills to interact effectively with guests, staff, and management
• Fluency in English; knowledge of Arabic is highly advantageous
• Experience with staff scheduling and workforce management tools
• Thorough understanding of Saudi Arabian hospitality regulations and cultural norms
• Knowledge of health and safety regulations in the hospitality industry
• Familiarity with digital check-in systems and contactless technologies
• Experience in luxury or resort properties is preferred
• Enthusiasm for staying updated on hospitality trends and implementing innovative solutions
• Knowledge of local attractions and activities in Umluj and the surrounding Red Sea coast

What’s in it for you...

• The opportunity to join Accor, a leading global hospitality group with an exceptional portfolio of luxury brands.

• The chance to define the pre-opening operations for two iconic resorts at one of the world’s most anticipated new destinations.

• Become part of a team dedicated to creating unparalleled luxury hospitality experiences.

• A competitive package and excellent opportunities for professional growth.

• Outstanding discounts across the global Accor and luxury brand network.