- Integral
- Permanente
- FAIRMONT
- Governança
__jobinformationwidget.freetext.LocationText__
Fairmont The Norfolk, Nairobi, Kenya
__jobinformationwidget.freetext.ExternalReference__
REF29350M
Front Desk Agent
Region
Luxury & Lifestyle
Esta vaga já expirou. Veja funções semelhantes abaixo...
Join us at Accor, where life pulses with passion!
As a pioneer in the art of responsible hospitality, the Accor Group gathers more than 45 brands, 5,600 hotels, 10,000 restaurants, and lifestyle destinations in 110 countries. While each brand has its own personality, where you will be able to truly find yourself, they all share a common ambition: to keep innovating and challenging the status-quo.
By joining us, you will become a Heartist®, because hospitality is, first and foremost, a work of heart.
You will join a caring environment and a team where you can be all you are. You will be in a supportive place to grow, to fulfil yourself, to discover other professions and to pursue career opportunities, in your hotel or in other hospitality environments, in your country or anywhere in the world!
You will enjoy exclusive benefits, specific to the sector and beyond, as well as strong recognition for your daily commitment.
Everything you will do with us, regardless of your profession, will offer a deep sense of meaning, to create lasting, memorable and impactful experiences for your customers, for your colleagues and for the planet.
Hospitality is a work of heart,
Join us and become a Heartist®.
Front Desk Agent
First impressions are everything! As a Front Desk Agent, you will take care of the guests from the moment they arrive through to their departure by ensuring they have a memorable experience with us.
What is in it for you:
- Employee benefit card offering discounted rates at Accor worldwide
- Learning programs through our Academies
- Opportunity to develop your talent and grow within your property and across the world!
- Ability to make a difference through our Corporate Social Responsibility activities, like Planet 21
What you will be doing:
- Consistently offer professional, friendly, and engaging service
- Handle all Guest requests promptly and efficiently
- Follow Front Office policies, procedures, and service standards
- Welcome, check-in, and check-out guests
- Greet, check-in, respond to requests and settle accounts while providing exceptional service
- Take the initiative to add a personalized experience
- Proudly promote the hotel facilities, looking for opportunities to enhance a guest’s stay through up-selling
- Assist guests regarding hotel facilities in an informative and helpful manner
- Efficiently handle all guest queries and requests
- Promptly and pleasantly handle phone calls and guest messages
- Ensure that the guest services Desk is appropriately supplied and stocked at all times
- Follow all safety and sanitation policies
- Adhere to the hotel’s vehicle handling and safety policies while driving hotel and guest vehicles
- Have full knowledge of the hotel’s emergency procedures
- Maintain a safe working environment
- Assist Front Office with administrative duties as required
- Participate in meetings
- Other duties as assigned
Your experience and skills include:
- Fluency in English (additional languages are an asset)
- Ability to multitask in a dynamic environment while maintaining composure
- Excellent written and verbal communication skills with a knack for building rapport with guests
- Strong organisational and leadership abilities
- Proficiency in Microsoft Windows programs
- Previous work experience in hospitality or customer service
- Ability to create unforgettable impressions by surpassing guest expectations
- Proficiency in cash handling
- Capacity to address guest requests and resolve issues sensitively and professionally
- Demonstrated ability to make independent decisions, solve problems, and manage events autonomously
- Team player mentality with a willingness to continuously develop and learn
- Precision in work and keen attention to detail
Your team and working environment:
Fairmont The Norfolk Hotel has played a leading role in Kenya's colorful history, and continues to be Nairobi's finest and best-known luxury hotel. The town and later the modern city of Nairobi grew up around Fairmont The Norfolk hotel, which boasts 170 guest rooms and suites, and still has its own private tropical gardens. The hotel is still the traditional starting point for safaris and the Lord Delamere Terrace is modern Nairobi's most famous meeting place, where drinks and light meals are served continuously from morning until midnight.
Our commitment to Diversity & Inclusion:
We are an inclusive company and our ambition is to attract, recruit and promote diverse talent.
Deixe seu coração guiá-lo em um mundo onde a vida pulsa com paixão.
Diversidade & Inclusão para a Accor
significa acolher cada um e respeitar suas diferenças, priorizando apenas
qualidades e habilidades na ampliação de oportunidades de emprego e
desenvolvimento. Nossa ambição é proporcionar emprego com propósito, e uma
cultura acolhedora, excelentes condições de trabalho e promover o
desenvolvimento de todas as pessoas, incluindo as pessoas com deficiência. Não
hesite em nos informar de quaisquer necessidades específicas que possa ter para
que possamos levá-las em consideração.
Related jobs
Salário
Localização
Novotel Hyderabad Airport, Hyderabad, India
Experience Level
Mid-Senior Level
Jornada de Trabalho
Integral
Brands
ACCOR
Tipo de Contrato
Permanente
Locations
Hyderabad
Áreas
Governança
Descrição
Primary Responsibilities Assist the Director of Rooms to plan and execute all activities for the smooth functioning of the Front Office department.To address problems, conflicts and emergencies at the
Referência
2bf17a69-cf36-409b-aff2-d4d540ff3de3
Data de validade
01/01/0001
Salário
Localização
Pullman Jakarta Indonesia Thamrin CBD, Central Jakarta, Indonesia
Experience Level
Entry Level
Jornada de Trabalho
Integral
Brands
ACCOR
Tipo de Contrato
Permanente
Locations
Central Jakarta
Áreas
Governança
Descrição
Key Responsibilities:Guest Services & Operations:Welcome guests warmly and provide a seamless check-in and check-out experience.Handle guest inquiries, reservations, and requests professionally and ef
Referência
88197daf-8f51-4721-a7ae-eaca5fd29db0
Data de validade
01/01/0001
Salário
Localização
Novotel Manila Araneta City, Quezon City, Philippines
Experience Level
Associate
Jornada de Trabalho
Integral
Brands
NOVOTEL
Tipo de Contrato
Permanente
Locations
Quezon City
Áreas
Governança
Descrição
Process all guest check-ins by confirming reservations, assigning room, and issuing and activating room key.Provides accurate and relevant information and services to the guests and delivers it to the
Referência
f687d8b0-2191-4dcc-8b8e-71d521c409c6
Data de validade
01/01/0001
Salário
Localização
Novotel Canberra, Canberra, Australia
Experience Level
Mid-Senior Level
Jornada de Trabalho
Integral
Brands
ACCOR
Tipo de Contrato
Permanente
Locations
Canberra
Áreas
Governança
Descrição
As the Front Office Manager, your role extends beyond simply overseeing front-of-house operations. Your mission is to foster team unity, and ensure the creation of unforgettable experiences for every
Referência
9bae3901-a9c0-4711-b7af-d27d6d78da60
Data de validade
01/01/0001
Salário
Localização
Raffles Singapore, Singapore
Experience Level
Associate
Jornada de Trabalho
Integral
Brands
RAFFLES
Tipo de Contrato
Permanente
Locations
Singapore
Áreas
Governança
Descrição
The Housekeeping Attendant (Rooms) is responsible for the immaculate upkeep and cleanliness of all the suites and work areas in their assigned sections.Primary ResponsibilitiesUpkeeping the Comfort an
Referência
2a193353-4b9f-428d-9967-bd2df9393d4f
Data de validade
01/01/0001
Salário
Localização
Raffles Singapore, Singapore
Experience Level
Mid-Senior Level
Jornada de Trabalho
Integral
Brands
RAFFLES
Tipo de Contrato
Permanente
Locations
Singapore
Áreas
Governança
Descrição
The position is responsible for ensuring the ongoing impeccable cleanliness and organisation of public spaces and facilities in accordance with established standards of the hotel. He/she needs to main
Referência
fe2c38dd-8a66-4604-80bc-a717b2b0f3f3
Data de validade
01/01/0001
Salário
Localização
Raffles Singapore, Singapore
Experience Level
Entry Level
Jornada de Trabalho
Integral
Brands
RAFFLES
Tipo de Contrato
Permanente
Locations
Singapore
Áreas
Governança
Descrição
The Raffles Butler is at the center of the Raffles Hotel Singapore residents’ service experience. This position encompasses a spectrum of responsibilities from pre-arrival, arrival, in-house and depar
Referência
29580150-581d-4923-9d58-4168b579a1d4
Data de validade
01/01/0001
Salário
Localização
Swissôtel Chicago, Chicago, United States
Experience Level
Entry Level
Jornada de Trabalho
Integral
Brands
SWISSOTEL
Tipo de Contrato
Permanente
Locations
Chicago
Áreas
Governança
Descrição
WHAT YOU WILL BE DOING: You are at the heart of the hotel! As a Housekeeping Room Attendant, you will take ownership of guest rooms, ensuring that our guests are provided with a clean, comfortable sp
Referência
0044ee44-19e3-432e-a2e3-69a6c6e09948
Data de validade
01/01/0001
Salário
Localização
Fairmont Château Lake Louise, Lake Louise, Canada
Experience Level
Entry Level
Jornada de Trabalho
Integral
Brands
FAIRMONT
Tipo de Contrato
Permanente
Locations
Lake Louise
Áreas
Governança
Descrição
Our team is looking for a detail-oriented and service-driven Room Attendant to create exceptional guest experiences here at the Fairmont Chateau Lake Louise. If you take pride in creating a welcoming
Referência
7e8d136d-fa04-42b7-ae0c-2a6b3a80b235
Data de validade
01/01/0001
Salário
Localização
Fairmont Banff Springs, Banff, Canada
Experience Level
Entry Level
Jornada de Trabalho
Meio Período
Brands
FAIRMONT
Tipo de Contrato
Permanente
Locations
Banff
Áreas
Governança
Descrição
You are at the heart of the hotel! As a Housekeeping Room Attendant, you will take ownership of guest rooms, ensuring that our guests are provided with a clean, comfortable space, and be a part of cre
Referência
000affed-58e1-47bd-8d16-931ab7b0b965
Data de validade
01/01/0001