Food & Beverage Team Leader (Senior Lounge Runner)

Who are we?

At Accor our goal is that every person feels welcome and feels valued. We ensure that everyone can come as they are and feel like they belong. As one big team, we know that only together can we do amazing things! The world is more welcoming when we’re connected heart to heart. How do we do it? We care, we dare, we place people at the heart of everything we do. 

What do we do?

Accor operates a selection of Qantas Lounges globally, bring our service passion and values to the aviation industry. Every day we connect with thousands of travellers as they adventure around Australia and the world.

Qantas Lounges by Accor provides a relaxing start to a holiday, an efficient workspace between flights, and a welcoming pause on the way to anywhere. With a range of offerings from upscale to luxury, our Lounges receive rave reviews from both our customers and our team.

We are seeking a highly motivated Full Time – Food & Beverage Team Leader (Senior Lounge Runner) to join our welcoming team providing friendly and efficient food and beverage service that meets the guests’ expectations at Canberra Qantas Lounges by Accor!

This role is based within our Qantas Club, Business Lounge and Chairmans' Lounge at Canberra Airport. Our Food & Beverage Team Leader (Senior Lounge Runner) will bring their passion for service to our three lounge spacing They will be dedicated to creating a welcoming and inviting pre-flight experience for our guest.

Key duties of this role include, but are not limited to the following:

• Lead by example providing efficient, friendly and professional food and beverage service to all guest
• Assist with supervision of front of house team to support the Duty Manager
• Initial point of contact for guest and team challenges
• Communicate directly with front of house team and management to provide them with all relevant information
• Maintain and improve quality service in our lounges
• Ensure all team members are following Accor and Qantas policies
• Proactively promote a safe workplace

To be successful in this role, you will have a passion for hospitality and proven ability to lead a team working in a fast-paced environment.

Other requirements

• You must have Australian working rights to be considered for this full-time role
• Have a Responsible Service of Alcohol Certificate (RSA)
• Must have full availability across a 7-day rotating roster, including public holidays
• Ability to pass a federal police background security check

Great benefits with two iconic travel partners - Accor and Qantas!

• Discounted Stays at Accor Hotels - Globally over 3,000 hotels
• Staff travel rates with Qantas, Jetstar & Jetstar Asia
• Staff Meals & Barista coffee on duty
• Work with two iconic businesses and experience the buzz of the working in the airport
• Excellent working conditions & career opportunities
• Great learning and development programs available
• A company genuinely focused on its team members

Are you looking to climb the ladder in the hospitality industry? Apply now!