Food & Beverage Supervisor

"Why work for Accor?
We are far more than a worldwide leader. We welcome you as you are and you can find a job and brand that matches your personality. We support you to grow and learn every day, making sure that work brings purpose to your life, so that during your journey with us, you can continue to explore Accor’s limitless possibilities.
By joining Accor, every chapter of your story is yours to write and together we can imagine tomorrow's hospitality. Discover the life that awaits you at Accor, visit https://careers.accor.com/
Do what you love, care for the world, dare to challenge the status quo! #BELIMITLESS"

• Supervise the day-to-day operations of the food and beverage outlets, including restaurants, bars, room service, and banquet facilities.
• Ensure high-quality service delivery and customer satisfaction by monitoring and evaluating the performance of the staff and providing feedback and training as needed.
• Assist in developing and implementing strategies to increase revenue and profitability, such as upselling, promotions, and cost control measures.
• Oversee menu planning and pricing to ensure a diverse and appealing selection that meets the needs and preferences of the guests.
• Monitor and maintain the cleanliness and hygiene standards of the food and beverage outlets, ensuring compliance with health and safety regulations.
• Coordinate with the kitchen and bar staff to ensure timely and efficient food and beverage service, resolving any issues that may arise.
• Assist in conducting inventory management, ordering supplies, and maintaining proper stock levels to meet the demands of the business.
• Handle customer complaints and concerns in a professional and timely manner, seeking to resolve issues and ensure a positive experience for guests.
• Train and mentor staff members, providing ongoing guidance and support to enhance their skills and performance.
• Collaborate with other departments, such as sales and marketing, to promote the food and beverage outlets and drive business growth.
• Adhere to all company policies and procedures, as well as local, state, and federal regulations related to food and beverage service.
• Implementing and enforcing standard operating procedures to maintain consistency in service and uphold the hotel's brand standards.
• Monitoring guest feedback and online reviews to identify areas for improvement and address customer concerns in a timely manner.
• Conducting regular staff meetings to communicate updates, review performance metrics, and reinforce service expectations.
• Managing and reconciling cash handling procedures, ensuring accuracy in cash payments and reporting discrepancies.
• Staying updated on industry trends, new products, and customer preferences in the food and beverage sector to continually enhance offerings and remain competitive in the market.

What you will bring to the role:

• Previous experience as a Food & Beverage Supervisor or in a similar leadership role
• Strong leadership and communication skills with ability to motivate team members
• Excellent problem-solving abilities and attention to detail
• Certificate and knowledge of food safety regulations
• Proficiency in inventory management, cost control, and POS systems
• Flexibility to work various shifts, including early mornings, late evenings, and weekends
• Passion for delivering exceptional guest experiences with a positive, customer-first mindset

Food & Beverage Supervisor for Mercure Abu Dhabi Downtown