- Integral
- Permanente
- SLS
- Alimentos e Bebidas
__jobinformationwidget.freetext.LocationText__
SLS Dubai Hotel & Residences, Dubai, United Arab Emirates
__jobinformationwidget.freetext.ExternalReference__
REF53503S
Food & Beverage Reservations Agent
Region
Luxury & Lifestyle
Esta vaga já expirou. Veja funções semelhantes abaixo...
SLS Dubai Hotel and Residences is a luxury lifestyle 5-star city hotel which belongs to Ennismore under the wider Accor group umbrella.
Boasting 946 units, with 254 uniquely designed hotel rooms, 321 hotel apartments and 371 Branded Residences, spread over 75 floors, SLS Dubai is one of the tallest hotels and residences in the region.
A wondrous and striking landmark in Downtown District, designed by the award- winning architects Aedas and interior designer Paul Bishop, the SLS Dubai is a unique cabinet of curiosities that never ceases to delight.
• Adhere to the Hotel’s policies and the department’s standards of operation and be aware of the company’s work ethics and code of conduct.
• Represent the department and the Hotel through grooming and right attitude.
• Understanding Principles of Ennismore in achieving guest satisfaction and working standards to maximize revenue through the conversion of guest inquiries to actual sales.
• Be fluent in Hotel products and Services and identify sales opportunities
• Handle online bookings, emails and phone calls related to restaurant reservations and be updated on the hotel happenings.
• Be flexible in sales technique through offering right product to the right customer at the right time.
• Review Booked Report and reservation accuracy.
• Keep all equipment clean and in good working condition and reporting problems immediately to the Manager for action.
• Actively participate in promoting loyalty programs.
• Check and take necessary details with customers who has concern or complaint related to F&B and reservation to act and correct any problems.
• Handle customer call, personal or email inquiries professionally and in courteous manner from the first greetings up to closing the transaction with the guest.
• Have a sound knowledge and always be updated with the current F&B activation, Promotions, Deals and Partnership and be ready to explain the items upon request to assist the guests in making decision.
• Provide personalized service to guests and anticipate their needs that can lead to guest loyalty.
• Extend assistance to other departments if required or necessary, develop and maintain corrective and cooperative working relationship with colleagues.
• Prepare the Proposal, Proforma Invoice and bill by online payment, card or cash, for special F&B Events and Group bookings. Present it in professional manner, collect payment from the guests and return credit cards or change along with the receipt promptly.
• Clarify with guest the minimum age requirements for consumption of alcoholic beverages in accordance to government regulations.
• Assist the Hostess in welcoming and seating the guests, answering calls, taking reservations especially during busy days and peak hours.
• Support the Restaurant Managers with special projects as required or assisting in hosting client for site visit.
• Provide guests with information about hotel facilities and local areas, including giving directions.
• Be aware of the Hotel’s Health, Safety and Security policies and procedures and be actively involved with the endeavors of the hotel towards sustainability through recycling and conservation of energy and water.
• Accept that the working hours are in accordance to the demand of the business, anticipate the volume of guests taking into consideration the occupancy of the hotel, holidays, weather and other events taking place in the hotel and in Dubai; overtime and days in lieu will be paid at the discretion of the management.
• Perform the duties and responsibilities assigned by the seniors.
• Maintain and update records essential to the operation (purchase requisition, weekly supplies, etc.) and ensure prompt reporting or submission.
• Understand the government and hotel employment regulations and follow the procedures in handling complaints.
• Adhere to the Lost and Found procedures of the hotel in ensuring safety of the guests’ property.
• Regular attendance in conformance with the standards, which may be established from time to time, is essential to the successful performance of this position. Associates with irregular attendance will be subject to disciplinary action, up to and including termination of employment.
• Attendance at all scheduled training sessions, briefings and communication meetings is required.
• Knowledge of principles and processes for providing customer services. This includes customer needs assessment, meeting quality standards for services, and evaluation of customer satisfaction.
• Ability to speak, listen and write effectively. Good knowledge of the English (and local) language which is the primary language used in the hotel.
• Knowledge of all restaurant information and promotion.
• Basic understanding of computer and computer software including Micros, Opera and seven rooms.
• Ability to manage multiple assignments and tasks, set priorities, and adapt to changing conditions and work assignments.
• Be able to work with others in professional manner whilst achieving common goal and demonstrate sensitivity and awareness of workforce diversity in a multicultural setting.
• Willingness to learn new skill and technique necessary to perform the expected responsibilities related to the position
• Participate in service as and when required.
• To carry out any other instructions issued by the Outlet Manager.
• To ensure an efficient and friendly service is provided to all clients by anticipating their needs, which will help maximize selling opportunities.
• Ensure that daily report is up to date with correct information.
• This position may require a college diploma or have attained formal certification similar or related to the position applied.
• Move, lift, carry, push, pull, and place objects weighing less than or equal to 10 kg without assistance
• Requires grasping, writing, standing, sitting, walking, repetitive motions, bending, climbing, listening and hearing ability and visual acuity
• Stand, sit, or walk for an extended period of time or for an entire work shift
• Reach overhead and below the knees, including bending, twisting, pulling, and stooping
Deixe seu coração guiá-lo em um mundo onde a vida pulsa com paixão.
Diversidade & Inclusão para a Accor
significa acolher cada um e respeitar suas diferenças, priorizando apenas
qualidades e habilidades na ampliação de oportunidades de emprego e
desenvolvimento. Nossa ambição é proporcionar emprego com propósito, e uma
cultura acolhedora, excelentes condições de trabalho e promover o
desenvolvimento de todas as pessoas, incluindo as pessoas com deficiência. Não
hesite em nos informar de quaisquer necessidades específicas que possa ter para
que possamos levá-las em consideração.
Related jobs
Salário
Localização
Pullman Singapore Orchard, Singapore
Experience Level
Executive
Jornada de Trabalho
Integral
Brands
PULLMAN
Tipo de Contrato
Permanente
Locations
Singapore
Áreas
Alimentos e Bebidas
Descrição
The Restaurant & Bar Executive is responsible for providing prompt and professional F&B service to Hotel’s guests and assisting the management of all aspects of the Restaurant & Bar, Meeting Space, Sw
Referência
52ffa008-6513-4db4-85fc-3e23844e183c
Data de validade
01/01/0001
Salário
Localização
Pullman Jakarta Indonesia Thamrin CBD, Central Jakarta, Indonesia
Experience Level
Mid-Senior Level
Jornada de Trabalho
Integral
Brands
PULLMAN
Tipo de Contrato
Permanente
Locations
Central Jakarta
Áreas
Alimentos e Bebidas
Descrição
General Responsibilities of a Banquet Sous Chef:Assist in Menu Planning and Food Preparation: Collaborate with the Executive Chef to design banquet menus and ensure the preparation of high-quality dis
Referência
4fab8227-2d49-44fa-934a-07bbd6c36dda
Data de validade
01/01/0001
Salário
Localização
Pullman Dubai Creek City Centre, Dubai, United Arab Emirates
Experience Level
Associate
Jornada de Trabalho
Integral
Brands
PULLMAN
Tipo de Contrato
Permanente
Locations
Dubai
Áreas
Alimentos e Bebidas
Descrição
We're looking for an enthusiastic and customer-focused individual to ensure our guests have a safe and enjoyable beach experience.• To understand and respond to all guest needs and requests in a timel
Referência
7f695283-40ca-4175-b696-e4553432d00f
Data de validade
01/01/0001
Salário
Localização
ibis Styles Hobart, Hobart, Australia
Experience Level
Not Applicable
Jornada de Trabalho
Integral
Brands
ACCOR
Tipo de Contrato
Permanente
Locations
Hobart
Áreas
Alimentos e Bebidas
Descrição
Be well versed in the restaurant, while schmoozing the guests and generally being an all-round awesome person and a team player!Communicate and delegate tasks to the teamEnsure compliance of brand sta
Referência
ad731ef7-a60f-4581-b1a0-14a9e255b172
Data de validade
01/01/0001
Salário
Localização
Novotel Manila Araneta City, Quezon City, Philippines
Experience Level
Mid-Senior Level
Jornada de Trabalho
Integral
Brands
NOVOTEL
Tipo de Contrato
Permanente
Locations
Quezon City
Áreas
Alimentos e Bebidas
Descrição
Knowledge in bar drinks and menu creationCan handle bar operations and people managementPromotes the bar's full range of productsKnowledge in budgeting and product costing
Referência
8c28d0c3-0cce-448f-b380-ec29733100fe
Data de validade
01/01/0001
Salário
Localização
Fairmont Orchid - Hawaii, Kohala Coast, United States
Experience Level
Entry Level
Jornada de Trabalho
Casual
Brands
FAIRMONT
Tipo de Contrato
Permanente
Locations
Kohala Coast
Áreas
Alimentos e Bebidas
Descrição
Binchotan Bar & Grille is where fireside cooking meets modern flair. At Fairmont Orchid’s hottest new restaurant guests explore the long-running creative culinary exchange between Hawai’i and Japan at
Referência
d636dbe3-688f-4956-a53b-09da6f750549
Data de validade
01/01/0001
Salário
Localização
Fairmont Palliser, Calgary, Canada
Experience Level
Entry Level
Jornada de Trabalho
Meio Período
Brands
FAIRMONT
Tipo de Contrato
Permanente
Locations
Calgary
Áreas
Alimentos e Bebidas
Descrição
Busperson, Hawthorn Restaurant & Bar (Part-time) Exceptional service and cuisine are hallmarks of Fairmont Palliser. As Busperson, you will take pride in the integral role you play in supporting yo
Referência
76aeeb63-8ffb-4bf0-b505-f5ca1ce9c783
Data de validade
01/01/0001
Salário
Localização
Novotel Auckland Airport, Auckland, New Zealand
Experience Level
Entry Level
Jornada de Trabalho
Meio Período
Brands
NOVOTEL
Tipo de Contrato
Permanente
Locations
Auckland
Áreas
Alimentos e Bebidas
Descrição
Prepare to serve up smiles and sprinkle a dash of delight. Join our team of food & beverage extraordinaires and become the superstar behind our guests' unforgettable dining experiences. Bring your fla
Referência
8afe6dc1-2494-4293-98f3-cbf5fd7853da
Data de validade
01/01/0001
Salário
Localização
Fairmont Scottsdale Princess, Scottsdale, United States
Experience Level
Associate
Jornada de Trabalho
Meio Período
Brands
FAIRMONT
Tipo de Contrato
Permanente
Locations
Scottsdale
Áreas
Alimentos e Bebidas
Descrição
As a Server with Fairmont Hotels & Resorts, you will be an ambassador for the exceptional service and flavors that are hallmarks of our restaurant and lounge experience. Your warm, attentive guest ser
Referência
a734f795-8c90-4ec8-953c-3a2d498cb5b8
Data de validade
01/01/0001
Salário
Localização
Fairmont Kea Lani - Maui, Wailea-Makena, United States
Experience Level
Entry Level
Jornada de Trabalho
Meio Período
Brands
FAIRMONT
Tipo de Contrato
Permanente
Locations
Wailea-Makena
Áreas
Alimentos e Bebidas
Descrição
Providing Inspired Food & Beverage to highlight the destination we represent is one of our passions. As a Host/Hostess at Kea Lani Restaurant you will be a hospitality ambassador that will connect ou
Referência
f066e7de-5600-4d3a-a215-ab1a63002eff
Data de validade
01/01/0001