Food & Beverage Outlet Manager

At The Rimrock it is our vision is to be the most desired hospitality experience in the Canadian Rockies for guests and employees alike.

We welcome colleagues like an extension of our guests — individuals who travel from around the world to explore the Canadian Rockies. As an employee, you will live and work with a very diverse team in one of the most beautiful settings in the world, creating unforgettable memories on and off duty. Learn more at: https://www.rimrockcareers.com/career-opportunities

To manage the day to day business within the Larkspur and Diva’s Bars.

Duties and Responsibilities

• Ensure all staff on the floor are meeting and exceeding Rimrock standards of guest satisfaction and service
• Provide leadership, problem solving and decision making in all areas
• Provide ongoing training, motivating, and monitoring of staff
• Achieve and/or exceed sales projections
• Regular communication with Supervisors and Captains
• Monitor cost of outlets within approved budget
• Creation of schedule within payroll budget
• Conduct employee performance reviews
• Provide discipline when necessary and complete required documentation
• Interview/ Hiring new employees
• Handle guest requests and complaints and authorize compensation when necessary
• Maintain and establish relations with internal and external suppliers and representatives
• POS upkeep and programming
• Attend weekly department Manager meetings
• Completion of all office duties and meeting deadlines
• Menu and function planning
• Provide floor support when business levels require including expediting food, preparing and serving beverages, conducting quality checks etc.
• Adhere to and enforce organizational policies and procedures
• Actively contribute to a positive and motivating work place

• Post-secondary education in Hospitality/Tourism is an asset
• Alberta ProServe Certification
• 2-3 years of managerial experience
• Knowledgeable in a variety of liquor and wines
• Ability to multitask and prioritize
• Strong communication and interpersonal skills
• Competent in POS and Open Table softwares
• Comfortable using Microsoft Word, Excel, and Outlook
• Ability to remain composed while working in a fast-paced environment
• Creative problem solving skills

• Complimentary meal in our staff cafeteria each shift
• Access to Employee Travel Program
• Discounts on hotel Food & Beverage, Spa and Golf Memberships

Inclusion & Diversity

We want every employee to feel valued, appreciated, and free to be themselves at work and in housing. Banff National Park draws individuals from all around the world to visit, work, and live. Our location naturally fosters a diverse workforce and new employees can see themselves represented throughout the hotel, regardless of cultural origin, gender identity, religion, physical abilities, sexual orientation or age. As an organization, we know we can always strive to be better and intentional acts of inclusion are key to achieving our mission.