- Integral
- Permanente
- RAFFLES
- Alimentos e Bebidas
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Raffles Doha, Doha, Qatar
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REF35398G
Food & Beverage Operations Manager
Region
Luxury & Lifestyle
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Raffles Doha is seeking an experienced and dynamic Food & Beverage (F&B) Operations Manager to oversee and enhance our F&B operations. The ideal candidate will possess exceptional leadership skills, a strong background in F&B management, and a commitment to delivering the highest standards of service and guest satisfaction.
Key Responsibilities:
Leadership and Management:
- Lead and manage all F&B operations, including restaurants, bars, room service, banquets, and events.
- Supervise, train, and develop the F&B team, ensuring high morale, motivation, and performance.
- Develop and implement operational policies and procedures to ensure exceptional service and guest satisfaction.
- Work closely with the Director of F&B to develop strategic plans and achieve departmental goals.
Operational Excellence:
- Ensure all F&B outlets operate efficiently and profitably, maintaining high standards of quality and service.
- Oversee daily operations, including scheduling, inventory management, and cost control.
- Conduct regular inspections of F&B outlets to ensure compliance with health, safety, and hygiene standards.
- Monitor and manage F&B budgets, including labor, supplies, and equipment, to maximize profitability.
Guest Satisfaction:
- Address and resolve guest complaints and feedback related to F&B services promptly and effectively.
- Maintain a strong presence in F&B outlets, engaging with guests to ensure an exceptional dining experience.
- Collaborate with other departments to anticipate and fulfill guest needs and preferences.
Menu Development and Quality Control:
- Work closely with chefs and kitchen staff to develop innovative and appealing menus.
- Ensure consistent quality and presentation of food and beverages across all outlets.
- Implement and monitor quality control measures to maintain high standards of food safety and hygiene.
Training and Development:
- Develop and conduct training programs for F&B staff to ensure consistent service standards and professional development.
- Implement performance appraisal and feedback mechanisms to encourage staff growth and improvement.
- Stay updated with industry trends and best practices, incorporating them into training and operational procedures.
Sales and Marketing:
- Collaborate with the marketing team to develop and execute promotional campaigns and events to drive F&B revenue.
- Analyze market trends and competitor offerings to identify opportunities for growth and improvement.
- Develop and maintain relationships with suppliers and partners to enhance the F&B offering.
Qualifications:
- Bachelor’s degree in Hospitality Management, Culinary Arts, or a related field (preferred).
- Minimum of 7 years of F&B management experience in a luxury hotel environment, with at least 3 years in a senior role.
- Strong leadership, organizational, and communication skills.
- Proven ability to manage a large team and multiple outlets.
- Exceptional attention to detail and commitment to delivering the highest standards of service and quality.
- Proficiency in F&B management software and Microsoft Office Suite.
- Fluency in English; knowledge of additional languages is a plus.
- Ability to work flexible hours, including weekends and holidays, as required.
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