F&B Supervisor

SO/ is a coveted collection of hotels, rooted in the world of fashion. Making its stylish debut on the global hotel scene in 2011, SO/ continues to command attention with its avant-garde design and creative approach to the world of luxury.

We are seeking a dynamic and customer-focused F&B Supervisor to join our team at SO/ Uptown Dubai. As an F&B Supervisor, you will play a crucial role in ensuring the smooth operation of our food and beverage outlets, delivering exceptional service to our guests while leading and motivating your team.

• Oversee daily operations of assigned food and beverage outlets, ensuring high standards of service and customer satisfaction
• Lead, train, and motivate team members to achieve performance goals and maintain service excellence
• Monitor and maintain quality, portion control, and presentation standards for all food and beverage items
• Ensure compliance with health, safety, and hygiene regulations in all F&B areas
• Manage inventory, place orders, and control costs to meet budgetary targets
• Handle guest inquiries, feedback, and complaints promptly and professionally
• Collaborate with other departments to enhance overall guest experience
• Assist in developing and implementing new F&B concepts and promotions
• Conduct regular staff meetings and performance evaluations
• Maintain accurate records and prepare reports as required
• Ensure proper cash handling procedures and accurate POS system entries
• Actively participate in continuous improvement initiatives within the F&B department

• Minimum of two years of experience in Food and Beverage supervision in a fast-paced environment
• Strong leadership and team management skills
• Excellent interpersonal and communication abilities
• Detail-oriented with strong organizational and administrative skills
• Proven experience in cash handling and proficiency in POS systems
• Solid understanding of food and beverage operations and customer service standards in hospitality
• Knowledge of food safety and hygiene regulations
• Ability to make effective decisions and work under pressure
• Physical stamina to stand and walk throughout shifts, and lift up to 20 lbs when necessary
• Flexibility to work various shifts, including nights, weekends, and holidays
• Post Secondary Degree in Hospitality or Food and Beverage Management is an asset
• Proficiency in English; knowledge of Arabic or other languages is a plus
• Must be eligible to work in the United Arab Emirates