Executive Secretary to General Manager

"Why work for Accor?
We are far more than a worldwide leader. We welcome you as you are and you can find a job and brand that matches your personality. We support you to grow and learn every day, making sure that work brings purpose to your life, so that during your journey with us, you can continue to explore Accor’s limitless possibilities.
By joining Accor, every chapter of your story is yours to write and together we can imagine tomorrow's hospitality. Discover the life that awaits you at Accor, visit https://careers.accor.com/
Do what you love, care for the world, dare to challenge the status quo! #BELIMITLESS"

  Main Duties:

      Administration

• Provides administrative support to General Manager. Ensures the implementation of hotel policies, standards, and procedures as they apply to the administrative functions.
• Types, files and upkeeps all private and confidential matters related to the department.
• Sets up a systematic and efficient filing system, both for hardcopies as well as all electronic data, that enables quick retrieval; ensures all files are kept up-to-date at all times.
• Prepares the relevant materials for all meetings attended by General Manager.Daily Operations Meeting, Executive Committee Meetings, Departmental Meetings and any other meetings.
• Prepares and circulates the minutes of the meetings.
• Answers telephone calls courteously and gives information to callers. Routes call to appropriate official and places outgoing calls.
• Makes copies of correspondence or other printed matters.
• Prepares outgoing mail.
• Types, takes dictation and minutes, draft letters, files and traces and composes correspondence.
• Monitors and maintains the proper appearance of the office area.
• Handles outgoing mails by courier.
• Makes and confirms appointments for the General Manager.

Customer Service

• Provides assistance & support to internal customers in other departments as appropriate.
• Handles all guest and internal customer complaints and inquiries in a courteous and efficient manner, following through to make sure problems are resolved satisfactorily.
• Maintains positive guest and colleague interactions with good working relationships.
• Greets visitors, ascertains nature of business, and directs visitors appropriately.

     Other Duties

• Attends and contributes to all training sessions and meetings as required.
• Exercises responsible behavior at all times and positively representing the hotel team.
• Maintains strong, professional relationship with the relevant representatives from competitor hotels, business partners and other organizations.
• Ensures high standards of personal presentation and grooming.
• Carries out any other reasonable duties and responsibilities as assigned.

Employee Responsibility

All employees to safeguard their health and safety, and the health and safety of others, in the workplace. 

Replacement and Temporary Mission:

Be ready and responsible for any job, which may be assigned by the Management.

• Freshers are Welcome
• 1-2 years of experience in internal and external communication, corporate identity management and public relations management,
• Experienced in event and event management,
• Effective communication, relationship development skills, strong representation skills,
• Creative, innovative, dynamic, result-oriented and self-motivated,
• High organizational planning, follow-up, presentation and reporting skills,
• Able to use MS Office programs at an advanced level and have knowledge about special programs for their work,
• Fluent in spoken and written English.