Events Manager

A global luxury brand with hospitality at its heart, Raffles Hotels & Resorts encompasses 20 ultra luxury hotels and resorts in key international destinations, some with additional branded private residences. Four further hotel properties will open under the Raffles brand in 2024-25. Named after the pioneering British founder of Singapore, Sir Stamford Raffles, the Raffles brand is synonymous with the elegant British etiquette, effortless glamour and sophistication of an earlier era, while bringing a sensibility that is in tune with the lives of our well-travelled guests – at once a vibrant heart and a tranquil haven.

At Raffles our service style is warm, personalised and gracious, with a legendary spirit of generosity embodied by our signature Raffles Butlers. We have led the way in creating hotel interiors that are art museums in their own right; we are fertile ground for creativity in the culinary arts, attracting leading chefs; and we work with expert practitioners and specialist partners to create next-generation wellness experiences. We have always sought to preserve both cultural and natural heritage, employing historians, marine biologists and art curators within the properties, to underline an experience that is truly authentic.

At Raffles, visitors arrive as guests, leave as friends and return as family. Along the way they will discover a place to celebrate, adventure, exchange ideas and be inspired; and a new meaning of luxury that touches the emotions as elegantly as the Raffles name itself.

Raffles Jakarta is strategically located in the heart of the Kuningan district within Jakarta's Golden Triangle. It is an art-filled oasis that elegantly blends history, culture, and luxury. The hotel is more than just a place to stay; it's a meeting point for art and ideas, business and leisure, glamour and fashion. Connected to Lotte Shopping Avenue and the Ciputra Artpreneur Centre, home to The Hendra Gunawan Museum, and a 1,200-seat Broadway Musical Theatre, our location is ideal for both local and international guests, offering convenience and a wealth of cultural experiences. The hotel offers exceptional facilities, including the serene Raffles Spa, a tranquil outdoor pool, versatile meeting spaces, and a state-of-the-art fitness centre, providing luxury and comfort.

At Raffles Jakarta, we pride ourselves on our dedicated team, who excel in delivering exceptional service and attention to detail. Founded by Dr. (HC) Ir. Ciputra, our hotel brings the legacy of renowned Indonesian artist Hendra Gunawan to life through our magnificent interiors. We are deeply committed to sustainability and community engagement, striving to minimize our environmental impact and actively support the local community. By choosing Raffles Jakarta, you do not just work at a luxury hotel but also support a hotel that cares about the local community.

By joining our team, you will join a community that values excellence, creativity, and sustainability. Embark on a rewarding career journey with Raffles Jakarta and contribute to our art, history, and luxury legacy.

The Events Manager is responsible for overseeing the planning, coordination, and execution of all events within the hotel, ensuring exceptional experiences that reflect the property's luxury standards and service excellence. Reporting to the Senior Director of Catering and Conference Services, this role manages a diverse portfolio of events, corporate meetings, conferences, and other occasions.

The Events Manager serves as the primary point of contact for clients, building strong relationships and gaining a thorough understanding of their requirements, preferences, and objectives. They coordinate event logistics and ensure that all arrangements are executed seamlessly. Working closely with Food & Beverage Operations, Culinary, Sales & Marketing, Engineering, Housekeeping, and other departments, the Events Manager ensures flawless event delivery and exceptional guest satisfaction.

The role is also responsible for managing event budgets, maximizing revenue opportunities, monitoring costs, and maintaining profitability while upholding the highest quality standards. The Events Manager continuously evaluates market trends, industry innovations, and guest expectations to enhance the hotel's event offerings and strengthen its position as a preferred destination for luxury events. Additionally, they cultivate strong relationships with vendors, suppliers, and business partners to support successful event execution and create memorable guest experiences.

• Education: A bachelor's degree in Hospitality Management, Event Management, Business Administration, or a related field is required. Additional professional certifications in event planning, project management, or hospitality management are advantageous.
   
• Experience: A minimum of 4 years of progressive experience in event management, conference services, catering sales, or a related field, preferably within a luxury hotel, resort, or high-end event management environment. Previous experience managing large-scale events and complex client requirements is highly desirable.
   
• Leadership and Team Management: Strong leadership skills with the ability to guide, motivate, and develop a team. Proven ability to coordinate cross-functional teams and manage multiple stakeholders to ensure successful event execution.
   
• Client Relationship Management: Demonstrated ability to build and maintain strong relationships with clients, event organizers, wedding planners, and corporate partners. A strong guest-centric approach and understanding of luxury service expectations are essential.
   
• Organization and Multitasking Skills: Exceptional planning, organizational, and time-management skills with the ability to manage multiple events simultaneously while maintaining attention to detail and meeting deadlines.
   
• Financial Acumen: Strong understanding of budgeting, forecasting, cost control, and revenue management. Ability to maximize profitability while delivering high-quality events and exceptional guest experiences.
   
• Industry Knowledge: In-depth understanding of luxury event trends, banquet operations, conference services, and hospitality best practices. Awareness of emerging event technologies, market developments, and guest preferences is essential.
   
• Communication and Negotiation Skills: Excellent verbal and written communication skills, with strong presentation, negotiation, and influencing abilities. The ability to communicate effectively with clients, vendors, and internal stakeholders at all levels is critical.
   
• Problem Solving and Decision Making: Ability to anticipate challenges, resolve issues promptly, and make sound decisions under pressure while maintaining service excellence and operational efficiency.
   
• Technical Skills: Proficiency in Microsoft Office applications and experience with event management systems, sales and catering software, and other relevant hospitality technologies.