Event Operations Manager (Banquets) - 12 months contact

Fairmont Hotels & Resorts

Join a dynamic team and be part of a network of 90 spectacular properties, and 34 more in the pipeline, in 30 countries around the globe. Our properties are located from the beaches of Hawaii, to the unspoiled national parks of Canada, to the heart of London, to the deserts of the United Arab Emirates.

Fairmont Palliser | A Legacy of Excellence, A Future of Possibility

For over a century, Fairmont Palliser has stood as Calgary’s most iconic hotel—a symbol of timeless elegance, heartfelt hospitality, and deep community roots. Since opening in 1914, we have welcomed dignitaries, trailblazers, and generations of guests with impeccable service and unforgettable experiences.

Our story is woven into the fabric of Calgary’s history, and our people are at the heart of it all. At Fairmont Palliser, we believe in creating a workplace where tradition meets innovation, where careers are cultivated, and where everyone is empowered to thrive. Whether you are just beginning your journey in hospitality or bringing years of experience to the table, here you will find a team that values connection, excellence, and purpose.

Join us in delivering elevated experiences and be part of a legacy that continues to shape the future of hospitality in Calgary.

About the Application Process:

At Fairmont, we want to bring out your highest potential. Shortly after applying, you will receive an email from our partner AssessFirst prompting you to create a profile and complete a questionnaire. This is a mandatory step for your candidacy to be considered as it enables us to explore your compatibility with this role and our culture of luxury excellence.

We invite you to join the world of luxury hospitality at Fairmont Palliser as our new Event Operations Manager (Banquets). Inspire and create the grandest experience for our guest, clients and colleagues every day. This leadership position will help oversee the day-to-day execution of all events within the newly renovated Event space at the hotel, the executive boardroom on Fairmont Gold level and multiple off-site catering events throughout the year. Reporting to the Director, Event Operations.

Key Responsibilities

• Oversee the daily event operations in the hotel by adhering to established policies, procedures, and client Banquet Event Orders
• Manage the service colleagues (Servers and Porters) and Event Operations Supervisors during your shift to ensure event execution at a luxury level
• Support the development and enhancement of service standards by meticulously managing departmental Standard Operating Procedures and paying exceptional attention to detail.
• Strengthen the leadership abilities of Event Operations Supervisors, fostering skills in decision-making, performance management, function planning, process analysis, and building a sense of urgency and ownership
• Foster effective communication and collaborative relationships with all Leaders, Colleagues, and Supervisors within the Event Operations Department
• Evaluate procedures, policies, and operational methods regularly, recommending improvements as necessary
• Contribute to the department's financial success by monitoring productivity, revenue, and costs, and proactively implementing suitable programs or procedures
• Coordinate with other Food and Beverage departments to ensure resource sharing and unified operations across the division
• Promote a strong safety culture within the department, ensuring adherence to Health and Safety standards
• Operate in compliance with the Collective Agreement, being well-versed in its articles and maintaining positive employee relations
• Meet or exceed all targeted objectives related to our organizational pillars
• Flexibility to support and work across our various food & beverage outlets as business needs require

What will you bring to this role?

• Minimum of 1 year of experience as an Event Operations (Banquets) Manager, or 2+ years as an Assistant Event Operations (Banquets) Manager, ideally in a luxury hotel environment.
• Post-secondary degree in Hospitality or Food and Beverage Management is an asset.
• Experience in a unionized work environment is a definite asset.
• Strong, proven leadership abilities and effective management skills.
• Highly organized, with the ability to manage multiple tasks simultaneously.
• Demonstrated skill in delegating tasks to team members and ensuring successful completion.
• Embrace the Fairmont brand promise and luxury in your role and in all your interactions.
• Foster an inclusive environment where every individual feels valued and respected

Employee Benefits:
Join our team and enjoy a range of exclusive colleague perks, including complimentary upgrades, extended stays, discounted stays across Fairmont & Raffles properties, special dining and wellness discounts, and added luxuries to enhance your experience. We believe in taking care of our team, ensuring that your hard work is rewarded with exceptional benefits. Comprehensive benefits package including health, paramedical, dental, vision, life, and disability coverage for eligible employees. Company-matched pension plan, as well as RRSP & TFSA options. Complimentary meal in staff cafeteria during shifts. 

Our Values

Respect:
We value the needs, ideas and individuality of others. We treat everyone with fairness and dignity. 

Excellence:
We make genuine connections, and we cherish every opportunity to make the people around us feel special.​

Belonging:
We celebrate our differences. We support each other and we always stand together.​

Empowerment:
We have authority to take initiative and anticipate moments that create unforgettable experiences. ​

Integrity:
We build trust through mutual respect and being authentic.​

Our commitment to Diversity & Inclusion:
Fairmont is committed to creating an inclusive environment where diverse talent thrives. We welcome candidates from all backgrounds to join our team.

Must be legally eligible to work in Canada. The hotel is unable to assist candidates in obtaining Canadian work authorization.