Duty Manager

We are looking for a Duty Manager to join the pre-opening of SLS The Red Sea.

Ennismore, with its luxury brand SLS Hotels, is currently opening a magnificent project in the oasis that is The Red Sea. SLS The Red Sea is planned to open in 2025.

Introducing the newest gem of dazzling luxury to reach The Red Sea project: resort offers 150 luxurious keys, complemented by an impressive array of 7 distinct Food & Beverage outlets and a rejuvenating spa sanctuary. Catering to both adults seeking a getaway and families craving connection and some adventure, this hotel brings a wonderland of extraordinary experiences to The Red Sea, providing an array of amenities and activities tailored for travelers of all ages.

This project is not for the faint at heart.  At Ennismore, we are ambitious, and this project is a perfect example of that.  If you are looking to make your mark as we expand further into the Kingdom of Saudi Arabia, build an exciting hotel with lots to offer, and curate the team with some of the best and brightest in the lifestyle and luxury hospitality space, this might just be the right fit for you.

• Manage and supervise all tasks of his/her staff to ensure guests receive prompt, cordial attention and personal recognition
• Assist the Front Office Manager in all aspects of his/her duties
• Ensure repeat guests and other VIPs receive special attention and recognition
• Control room availability, room types, accuracy of room count and rate categories
• Maximize occupancy, revenue & average rate while maintaining high service standards
• Liaise with Housekeeping Department to ensure room image is maintained and the “Room Ready on Arrival” policy is adhered to
• Liaise closely with the Executive Housekeeper to ensure special guest needs, amenities and other room-related requests are met
• Be aware of credit policies and procedures and liaise closely with the Finance Department to ensure that credit procedures are properly carried out
• Know system recovery procedures
• Interpret computer reports and compile relevant statistics for front office
• Approve upgrades and special amenities in absence of manager
• Maintain inter-departmental relationships to ensure seamless customer service
• Inspect frequently for cleanliness and orderliness of the lobby, reception and cashier’s desk and, on a random basis, VIP rooms prior to arrival
• Prepare efficient work and vacation schedule for Front Office Staff, taking into consideration project occupancy and forecasts and any large group movements
• Maintain appropriate staff standards of conduct, dress, hygiene, uniforms, appearance
• Work with the HR Manager to ensure productive departmental performance
• Work with Finance in the preparation and management of the department’s budget
• Adhere to OH&S policies and procedures and ensure all direct reports do the same.

• Good organisational skills
• Good level of engagement with residents
• Ability to manage a multi-cultural workforce
• Excellent leadership & communication skills
• Display high levels of integrity, dedication and support for continuous improvement
• Flexible management style to meet the challenges of a changing work environment
• Good knowledge of the entire Front Office Operations
• Must be a self-starter, coach & mentor who can motivate the Team to perform their best
• Knowledge of Opera Property Management System preferred