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Novotel Makassar Grand Shayla, Makassar, Indonesia

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REF34204K

Duty Manager

Region

MEA SPAC


Company Description

Hotel that makes every moment matter

The centrally-located Novotel Makassar Grand Shayla provides everything the discerning traveller looks for in a hotel. After a day's work in the business centre, or sightseeing around town, reap the benefits of a massage or a dip in the outdoor pool. With 4-star service and first-rate amenities, we have all your needs covered at Novotel.


Job Description

  • Liaise with different departments for smooth and coordinated work.
  • Should ensure that the team members are adhering to the Human Resource policies.
  • Personally welcome and escort all hotel guests.
  • Authorize courtesies for all VIP’s
  • Maintaining guest profile and updating the same on regular basis
  • Ensure to interact with the guests & enable the team to understand guest requirements.
  • Ensure all VIP room inspection in coordination with House Keeping Department.
  • Ensure that newspapers and parcels are delivered in the rooms without delay.
  • To be readily available at all times to deal with problems or complaints.
  • Ensure effective and speedy check-in & check-out facilities.
  • Deal with the inquiries and complaints of the Guests tactfully and initiate follow-up action.
  • Ensure that the entrance is easily accessible to cars and taxis at all times.
  • Conduct briefing for concierge and Front Office Assistants.
  • Log security incidents and accidents in accordance with hotel requirement
  • Communicates with FOM all information likely to be interest to them

Qualifications

  • Previous Duty Manager experience preferably within a hotel environment
  • Exceptional communication and interpersonal skills that will see you develop strong rapport with guests and colleagues
  • A confident and proactive problem solver, with strong conflict resolution skills
  • The innate ability to remain calm under pressure and when responding to emergency situations 
  • Exceptional time management skills will help you in managing competing priorities in this fast-paced service environment
  • Excellent attention to detail and a genuine commitment to delivering 5-star service
  • Experience with Opera PMS, and First Aid and CPR is advantageous

Diversidade & Inclusão para a Accor significa acolher cada um e respeitar suas diferenças, priorizando apenas qualidades e habilidades na ampliação de oportunidades de emprego e desenvolvimento. Nossa ambição é proporcionar emprego com propósito, e uma cultura acolhedora, excelentes condições de trabalho e promover o desenvolvimento de todas as pessoas, incluindo as pessoas com deficiência. Não hesite em nos informar de quaisquer necessidades específicas que possa ter para que possamos levá-las em consideração.

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