Driveway Supervisor

Sofitel Melbourne On Collins, the ultimate luxury hotel escape in the heart of Melbourne city centre. Combining French elegance and modern luxury, curating dining experiences where our passionate chefs and mixologists delight our guest in a lively culinary experience whilst overlooking the city skyline. As a Hotel for the Arts, Sofitel Melbourne on Collins proudly champions culture and tradition with rotating art exhibitions and is immersed in the city’s thriving arts and entertainment scene.

Join our award-winning team and become part of an exceptional luxury hospitality experience where service excellence, elegance, and attention to detail define everything we do.

We are seeking a professional and highly organised Driveway Supervisor to lead the arrival and departure experience for our valued guests. As the first and last impression of the hotel, you will play a key role in delivering warm, seamless, and personalised service at every interaction.

About the Role

Reporting to the Front Office Manager, the Driveway Supervisor oversees all driveway operations including valet services, Porters, guest arrivals and departures and traffic flow. You will lead by example, ensuring the highest standards of presentation, efficiency, and luxury service are consistently delivered.

Key Responsibilities

• Supervise daily driveway, valet, and porter operations
• Deliver exceptional guest service with professionalism and warmth
• Coordinate VIP arrivals, departures, and special requests
• Maintain smooth vehicle flow and traffic management at the hotel entrance
• Lead, coach, and motivate the driveway team to exceed guest expectations
• Ensure luggage handling and valet procedures are carried out efficiently and safely
• Handle guest enquiries, complaints, and service recovery with confidence
• Work collaboratively with Front Office, Concierge and Guest Services teams

• Previous supervisory experience in a luxury hotel, resort, or premium hospitality environment
• Exceptional communication and interpersonal skills
• Strong leadership and organisational abilities
• Ability to remain calm and composed in a fast-paced environment
• Passion for luxury service and guest satisfaction
• Valid driver’s licence 
• Flexibility to work rotating shifts, weekends, and public holidays

Benefits and Perks:

Sofitel Melbourne on Collins provides ambassadors career development opportunities within the hotel and wider Accor Group. We are an inclusive company and our ambition is to attract, recruit and promote diverse talent.

We live by our Heartist principles, that is, the heart and art of human connection. Understanding people is our business and putting people at the heart of our organisation is how we make decisions. We want every ambassador to feel valued, inspired and to strive for greatness every day.

We offer our Heartists:

• Build a career with the largest hotel group in the Pacific
• Central accessible location in Melbourne's CBD
• Laundered uniforms
• Complimentary hotel stay package for your work anniversary
• Worldwide employee and family and friends benefits at Accor Hotels