Director of Waterpark Operations

Established in 2000 in Turkey, Rixos pioneers the ‘ALL Inclusive, ALL Exclusive’ concept, inviting guests to discover a world of possibilities, with luxurious stays, inclusive of culinary delights from around the globe, live entertainment, daily sports, and fitness activities, sensorial spa and wellness journeys and fun-filled kids and teens activities. Each Rixos property presents a unique experience inspired by local culture, global influences, and our Turkish heritage, all within a setting of unparalleled luxury.

Job Summary:
The Director of Waterpark is responsible for overseeing the strategic planning, operation, and management of the waterpark facilities within Rixos Hotel. This role involves ensuring a high-quality guest experience while maintaining safety, operational efficiency, and profitability. The Director will lead a team of staff, develop waterpark programs, and collaborate with other hotel departments to enhance the overall guest experience.

Key Responsibilities:

1. Leadership and Management:

   • Lead, train, and supervise the waterpark staff, ensuring they deliver exceptional guest service.
   • Create an engaging and positive work environment that fosters teamwork and high performance.
   • Develop and manage department budgets, ensuring cost efficiency and revenue generation.

2. Safety and Compliance:

   • Ensure compliance with all health and safety regulations and industry standards.
   • Implement and maintain safety protocols to minimize risks and protect guests and staff.
   • Conduct regular inspections of the waterpark facilities and equipment to ensure optimal functionality.

3. Guest Experience:

   • Develop and implement programs and activities that enhance guest enjoyment and engagement in the waterpark.
   • Actively seek guest feedback and implement improvements based on input.
   • Respond promptly to guest inquiries and resolve issues to ensure a positive experience.

4. Operational Management:

   • Oversee daily operations of the waterpark, including staffing, scheduling, and guest services.
   • Monitor and manage inventory and supplies for waterpark operations.
   • Collaborate with maintenance teams to ensure the waterpark facilities are well-maintained and operational.

5. Marketing and Promotions:

   • Work with the marketing team to develop promotional campaigns for the waterpark.
   • Analyze market trends and competitor offerings to identify opportunities for growth.
   • Organize special events and activities to attract guests and enhance the waterpark’s appeal.

6. Collaboration with Other Departments:

   • Collaborate with front office, guest services, food and beverage, and other departments to ensure seamless integration of services.
   • Participate in departmental meetings and contribute to overall hotel strategy and planning.

Qualifications:

• Bachelor’s degree in Hospitality Management, Recreation Management, or a related field preferred.
• Minimum of 5 years of experience in a leadership role within a waterpark, resort, or entertainment setting.
• Strong knowledge of safety regulations, waterpark operations, and industry best practices.
• Excellent leadership, communication, and interpersonal skills.
• Proven ability to create innovative programs that enhance guest engagement and satisfaction.
• Strong organizational skills with the ability to manage multiple tasks and priorities effectively.

Preferred Skills:

• Certification in CPR, first aid, and other relevant safety training.
• Familiarity with budgeting and financial management in a hospitality context.
• Experience in marketing and promotions within the hospitality industry.