Director of Safety & Security

At The Rimrock it is our vision is to be the most desired hospitality experience in the Canadian Rockies for guests and employees alike.

We welcome colleagues like an extension of our guests — individuals who travel from around the world to explore the Canadian Rockies. As an employee, you will live and work with a very diverse team in one of the most beautiful settings in the world, creating unforgettable memories on and off duty. Learn more at: https://www.rimrockcareers.com/career-opportunities

Competitive Salary: 

$67,000 - $75,000 gross annually, based on previous experience and education.

• Oversee the operation of the Security Department including, but not limited to: payroll, budgeting, administration, conducting colleague evaluations, recruitment, and training.
• Hire, train, schedule, and provide ongoing coaching and development of Security Department staff to meet required security and safety standards and to achieve exceptional guest service and colleague satisfaction results.
• Investigate incidents and ensure follow-up is completed for any complaints or reports made by guests or staff, communicating updates to the relevant Executive Committee members.
• Manage incident reporting and follow-up, including liaising with Director of Finance & Business Support, insurers, and guests to ensure efficient resolution of claims.
• Create SOPs and ensure procedures are followed for dealing with intoxicated persons, thefts, evictions, cash transfers, guest or staff escort, lost and found articles, opening of in-room safes, and department use of radios.
• Create and facilitate loss prevention programs.
• Coordinate hotel emergency response training including conducting training exercises.
• Coordinate hotel first aid program.
• Review all ALERT processes and update as required.
• Act as liaison with outside emergency services—fire department, police, Parks Canada wardens—in relation to Security issues and maintain positive professional relationships.
• Oversee wildlife management control on Rimrock property.
• Develop and maintain security budget for property.
• Complete regular inventory of emergency equipment and order new or replacement equipment as needed to meet safety standards.
• Prepare purchase orders for the purchase of hotel security and safety supplies, Security office supplies, etc.
• Act as Chair of the Rimrock Health & Safety Committee.
• Assist in the development of departmental service standards.
• Guide and support all hotel leaders on Health & Safety and Security procedures and ensure they are providing a safe workplace for their colleagues.
• Maintain and control all key card access and locks using the VING Lock System.
• Review the Business Continuity Plan semi-annually; ensure that all changes or updates are communicated to colleagues and that all necessary re-training is provided.
• Liaise with the Chief Engineer and other senior hotel leaders to ensure fire protection systems are functional and maintained.
• Represent the hotel in court (criminal or civil) if and when required.
• Liaise with Staff Housing on security breaches within staff residence.

• Minimum 5 years of experience working in Security with 2 years in a senior leadership role
• Clear criminal record
• Alberta Security Services License
• Current certificates in Standard First Aid with CPR level “C”, AED, and Oxygen administration
• Valid Alberta Driver’s License and clean driver’s abstract
• Proficient in Microsoft Outlook, Word, and Excel
• Experience in business continuity planning and disaster preparation
• Knowledge of emergency response dispatch procedures
• Knowledge of fire alarm response systems
• Proven ability to manage and prioritize critical tasks and work well under pressure and in stressful situations
• Possesses a calm, responsible, and reassuring manner and is able to deal positively and effectively with others, especially in conflict situations
• Customer-service oriented
• Forward-thinking and able to anticipate and prevent possible problems or issues before they occur
• Responsible and professional communicator, both verbal and written
• Reliable, flexible, and adaptable to things that happen unexpectedly or with short-notice

• One complimentary meal per shift in our staff cafeteria
• Comprehensive benefits package (Medical, Vision & Dental) including extended benefits like; Mental Health, Orthodontics, Fertility Drugs and Gender Affirmation for full time permanent status employees
• Defined Contribution Pension Plan with employer matching up to 5% of annual earnings for full time permanent status employees
• Employee travel program with discounts on room rates as well as on food & beverage at Accor properties world-wide
• Access to the Mountain Explorer Travel Program – exclusive room rates for colleagues, which includes 50% off all food & beverage when staying at Fairmont Resorts in Lake Louise, Jasper & Whistler

Inclusion & Diversity

We want every employee to feel valued, appreciated, and free to be themselves at work and in housing. Banff National Park draws individuals from all around the world to visit, work, and live. Our location naturally fosters a diverse workforce and new employees can see themselves represented throughout the hotel, regardless of cultural origin, gender identity, religion, physical abilities, sexual orientation or age. As an organization, we know we can always strive to be better and intentional acts of inclusion are key to achieving our mission