Director of Revenue Management

Are you ready to join a team that thrives on excellence and embraces limitless potential? Fairmont Southampton, Bermuda’s largest resort, invites exceptional individuals to be part of our award-winning team and shape the future of hospitality.

Following a multi-million-dollar renovation, our 593-room resort is Bermuda's largest, featuring nine restaurants, a 30,000-square-foot spa, an 18-hole par three golf course and a captivating Beach Club. Opportunities for growth and success are boundless.

Our culture emphasizes respect, teamwork, and professionalism, supported by comprehensive benefits, including: health insurance, worldwide travel discounts and wellness programs. Join our diverse and inclusive team, where your unique talents and perspectives are celebrated.

Dare to go beyond the ordinary, unlock your potential and make a lasting impact at Fairmont Southampton. Together, let's create memories that exceed expectations. #BeLimitless

The Director of Revenue Management (DRM) reports to the Regional Vice President and General Manager and is responsible for leading the hotel Commercial Strategy team in determining strategic vision. As a member of the Executive Committee, this position is integral to the resort’s overall strategic and financial success. The DRM sets goals, implements tactical initiatives, and drives revenue optimization across all key revenue streams while supporting the hotel’s brand positioning and image. The DRM provides analysis, forecasts, and strategic recommendations to the Executive Committee, Accor corporate teams, and ownership. This role ensures inventory allocation, channel management, and pricing strategies are positioned to maximize profitability.  

The DRM directly manages an Assistant Director of Revenue Management and a Revenue & Reservations Manager, creating a culture of accountability, collaboration, and commercial excellence.

What you will be doing:

Strategic Leadership & Planning

• Lead strategic revenue planning and collaborate with all profit-generating teams to drive incremental profitability across Rooms, F&B, spa, golf, events, and DMC.
• Lead the hotel’s participation in the annual budget process and produce long-term revenue projections.
• Create and manage short- and long-term forecasts to optimize pricing and yielding decisions.
• Present revenue strategies, forecasts, and insights to ownership and corporate teams with confidence and clarity.
• Monitor competitor and market trends to derive insight-led revenue strategies.

Revenue & Profit Optimization

• Effectively communicate and foster a Total Hotel Profit Optimization culture, teaching RM concepts across departments.
• Chair and prepare weekly Revenue Management Meetings, ensuring compliance with brand standards.
• Maximize revenue contribution by managing booking channels, inventory, and rate structures.
• Define and implement pricing, promotions, availability strategies, stay restrictions, and customer segmentation tactics.

Distribution, Channels & System Management

• Direct channel distribution strategies and evaluate new business opportunities.
• Oversee OTA and GDS partnerships, extranet maintenance, and display optimization.
• Partner with Sales & Marketing to execute, measure, and refine digital and distribution strategies.
• Maintain content quality across electronic channels, collaborating with Marketing for updates.
• Act as system owner for RMS, CRS (ORS & TARS), rate shopping, TravelCLICK, and property-specific platforms, ensuring data integrity.

People & Stakeholder Relationship Management

• Provide strategic direction and mentorship to the Assistant Director of Revenue Management and the Revenue & Reservations Manager, ensuring team alignment and development.
• Build strong relationships with corporate Accor teams, ownership, and local competitors.
• Lead, coach, and evaluate team performance to achieve exceptional results in both guest service and employee satisfaction.

Other duties as assigned.

What we’re looking for:

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skills, and/or ability required. Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions: ·

Experience

• Minimum 3 – 5 years of senior revenue management leadership experience in a large hotel or resort environment
• Previous reservations or distribution management experience

Education

• Bachelor’s degree in Hotel Management, Finance, Accounting, Mathematics, or related field

Knowledge & Skills

• Dynamic can-do attitude
• Presents a professional and polished appearance
• Strong analytical skills with the ability to interpret complex data into actionable strategies
• Exceptional communication and presentation skills (verbal and written)
• Proven ability to lead and mentor high-performing revenue teams
• Expertise with Ideas G3 RMS, Opera PMS, Passkey, Delphi, or Opera Sales & Catering (or comparable systems)
• Highly organized, detail-oriented, and capable of managing multiple priorities under tight deadlines
• Commitment to confidentiality, integrity, and professional excellence

Desirable

• Previous multi-outlet resort or international hotel experience
• Advanced degree (MBA, Master’s in Revenue or Finance) or industry certifications (e.g. CRME, CHRM)

Your team and working environment:

Fairmont Southampton is a premier luxury resort and regarded as a leader in the hospitality industry.  Our mission is to turn moments into memories for our Guests.  An exciting hospitality career awaits you if you are committed to providing our Guests with an authentically local experience through providing warm and engaging service.

Our Heartists work cohesively as part of the team in a demanding, multi-cultural diverse environment

Our commitment to Diversity & Inclusion:
We are an inclusive company and our ambition is to attract, recruit and promote diverse talent.