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  1. Integral
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Sofitel Al Hamra Beach Resort, Ras Al-Khaimah, United Arab Emirates

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REF63196D

Director of Restaurants

Region

Luxury & Lifestyle


Job Description

  • To ensure that each food and beverage outlet and banquet is managed successfully as an independent profit center.
  • To ensure that each outlet is managed by a Management Team (Outlet Manager / Chef de Cuisine) who are totally accountable for their profitability.
  • To co‑ordinate the formulation of the Annual Operating Budget in determining outlet projected revenues and expenses, operating equipment and FF&E requirements in line with the compilation of the Annual Business Plan.
  • To monitor all costs and recommend measures to control them.
  • To ensure that the Department Operational Budget is strictly adhered to.
  • To ensure that all the outlets and banquet are managed efficiently according to the established concept statements.
  • To ensure that the minimum operating standards are adhered to in order to achieve the level of service established in the Departmental Operations Manual.
  • To represent the Food and Beverage Department on the hotel's Executive Committee.
  • To recruit and select Food and Beverage Heads of Department who are able to work within the decentralized management philosophy.
  • To monitor service and food and beverage standards in all outlets and banquets. 
  • To work with the Outlet Managers, Banquet Manager and Director of Culinary to take corrective action where necessary.
  • To handle all guest complaints, requests and enquiries on food, beverage and service.
  • To establish a rapport with guests maintaining good customer relationship.
  • To ensure that all Departmental Operations Manuals are prepared and updated.
  • To co‑ordinate the formulation of the Annual Marketing Plan to establish a list of marketing activities in line with the compilation of the Annual Business Plan.
  • To ensure that all Food and Beverage forms and reports are forwarded accordingly.
  • To conduct monthly Food and Beverage Meetings.
  • To conduct daily operations briefing with the Outlet Managers, Assistant Managers or Supervisors.
  • To identify market needs for both, hotel guests and the local market.
  • To monitor and analyze the activities and trends of competitive restaurants, bars and other hotel's banqueting departments.
  • To ensure that all Outlet Management Teams and Catering Department are fully aware of market needs and trends and that their products meet these requirements.
  • To respond to any changes in the Food and Beverage Department function as dictated by the industry, company and hotel.
  • Must be an example of the Sofitel Values, Brand Standards, and a champion of appearance & hygiene guidelines.
  • Implements guidelines, policies and procedures for those operating departments according to Sofitel Guidelines & Standards.
  • Must apply the Sofitel Food & Beverage rituals.
  • To train and develop Outlet Managers so that they are able to operate independently within their own profit centers.
  • To ensure that each Outlet Manager plans and implements effective training programs for their Heartist with the Training Manager and Departmental Trainers.
  • To develop departmental trainers and assign training responsibilities.
  • To assign responsibilities to subordinates and to check their performance periodically.
  • To conduct Heartist yearly performance appraisal.
  • To identify and develop young talents within the organization for future potential growth into the group.
  • To carry out quarterly, bi‑yearly, yearly inventory of operating equipment.
  • To carry out any other reasonable duties as assigned by the Director of Operations.

 

Diversidade & Inclusão para a Accor significa acolher cada um e respeitar suas diferenças, priorizando apenas qualidades e habilidades na ampliação de oportunidades de emprego e desenvolvimento. Nossa ambição é proporcionar emprego com propósito, e uma cultura acolhedora, excelentes condições de trabalho e promover o desenvolvimento de todas as pessoas, incluindo as pessoas com deficiência. Não hesite em nos informar de quaisquer necessidades específicas que possa ter para que possamos levá-las em consideração.

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