Director of People & Culture

Join the team responsible for crafting a fresh landmark that emphasizes cultural appreciation among colleagues and the pursuit of greatness. At Raffles Boston, we recognize the immense worth of our distinct cultural heritage, and we are dedicated to ensuring that it is comprehended and embraced by each team member. This commitment begins the instant a prospective colleague connects with us and extends throughout their entire journey with the hotel.

The Director of People & Culture is responsible for assisting the General Manager with a variety of Human Resources functions. He/she is also responsible for filling all positions in a timely manner, accurate and timely completion of paperwork, and the understanding and enforcement of company policies.  This position will oversee all aspects of human resources with a specific focus on recruitment for a 5-Star luxury hotel,  and labor relations matters related to the unions.

• Lead HR initiatives and direct the People & Culture team, while overseeing daily operations of the department.
• Assist in labor relations matters. Conduct meetings with staff and union.
• Create recruitment strategy for all levels throughout the year.
• Conduct interviews.
• Prepare and place recruitment advertising.
• Prepare and participate in the budget and forecast exercises, along with month-end duties.
• Administer insurance benefits, calculate billing totals, explain benefits, assist with completion of enrollment forms, and answer questions.
• Administer the Talent Management cycle at the property level.
• Assist with the compensation strategy analysis for the hotel.
• Ensure compliance with all corporate procedures and policies.
• Oversee the HRIS system and ensure accurate data entry for payroll information.
• Respond to unemployment claims, maintain unemployment logbook.
• Maintain new hire, termination, transfer and promotion logbook.
• Audit hours worked in payroll reports for eligibility of benefits.
• Compile wage surveys.
• Monitor and maintain Leave of Absence log.
• Monitor Workman’s Compensation claims, complete First Report of Injury and Employers Report of Industrial Injury.
• Answer questions regarding 401K Plan, vacation and benefits (insured and noninsured).
• Assist with administrative duties.

• Assist in Orientation and training programs.
• Assist with special projects and plan employee events.
• Perform other duties as requested by management.

• A 4-year college degree
• At least 5 years of progressive Human Resources Management experience in a hotel.
• Recruitment experience in the hospitality field required.
• Experience in union environment required. Local 26 experience preferred.
• Previous supervisory responsibility required.
• College course work in related field helpful.
• Familiarity with and knowledge of employment laws are helpful.
• Maintain a warm and friendly demeanor at all times.
• Must be able to effectively communicate both verbally and written, with all level of employees and guests in an attentive, friendly, courteous and service oriented manner.
• Must be effective at listening to, understanding, and clarifying concerns raised by employees and guests.
• Must be able to multitask and prioritize departmental functions to meet deadlines.
• Must have a financial acumen
• Approach all encounters with guests and employees in an attentive, friendly, courteous and service-oriented manner.
• Attend all hotel required meetings and trainings.
• Maintain regular attendance in compliance with Raffles Hotel Standards, as required by scheduling, which will vary according to the needs of the hotel.
• Maintain high standards of personal appearance and grooming, which include wearing nametags.
• Comply with Raffles Hotel Standards and regulations to encourage safe and efficient hotel operations.
• Maximize efforts towards productivity, identify problem areas and assist in implementing solutions.
• Must be effective in handling problems, including anticipating, preventing, identifying and solving problems as necessary.
• Must be able to understand and evaluate complex information, data, etc. from various sources to meet appropriate objectives.
• Must be able to maintain confidentiality of information.

• Employee benefit card offering discounted rates in Accor worldwide for you and your family. 
• Excellent Company benefits including medical, dental, vision and life insurance. 
• Personalized development opportunities across Accor's extensive brand portfolio.  
• Ability to make a difference through our Corporate Social Responsibility activities