- Integral
- Permanente
- SOFITEL
- Gestão Executiva Hoteleira
__jobinformationwidget.freetext.LocationText__
Sofitel Washington DC Lafayette Square, Washington, United States
__jobinformationwidget.freetext.ExternalReference__
REF69829R
Director of Operations
Region
Luxury & Lifestyle
"Why work for Accor?
We are far more than a worldwide leader. We welcome you as you are and you can find a job and brand that matches your personality. We support you to grow and learn every day, making sure that work brings purpose to your life, so that during your journey with us, you can continue to explore Accor’s limitless possibilities.
By joining Accor, every chapter of your story is yours to write and together we can imagine tomorrow's hospitality. Discover the life that awaits you at Accor, visit https://careers.accor.com/
Do what you love, care for the world, dare to challenge the status quo! #BELIMITLESS"
Rate of Pay: $ 130,000 - $170,000 per annum
What is in it for you:
- Competitive salary
- Paid Time Off
- Medical, Dental and Vision Insurance, 401K
- Employee benefit card offering discounted rates in Accor worldwide
- Learning programs through our Academies
- Opportunity to develop your talent and grow within your property and across the world!
- Ability to make a difference through our Corporate Social Responsibility activities
What you will be doing:
Reporting to the General Manager, responsibilities and essential job functions include but are not limited to the following:
1. Operational Oversight
- Oversee and direct all operational departments, including Front Office, Housekeeping, Food & Beverage and Culinary.
- Monitor daily operations and address issues to ensure seamless guest experiences.
- Ensure departmental compliance with brand and service standards.
- Ensure every touchpoint of the guest journey reflects personalized, anticipatory, and intuitive service.
- Works closely with department heads to drive service excellence, operational efficiency, and revenue growth.
2. Staff Leadership & Development
- Recruit, train, mentor, and manage department heads and supervisory staff.
- Foster a positive work environment that promotes teamwork, accountability, and service excellence.
- Lead performance management and succession planning initiatives.
3. Financial & Strategic Management
- Assist the General Manager in developing and executing annual budgets, forecasts, and operational plans.
- Monitor financial performance, control costs, and drive revenue-generating initiatives.
- Analyze operational data to identify areas for improvement.
4. Guest Experience
- Champion a guest-first culture across the hotel.
- Respond to guest feedback and complaints in a timely and professional manner.
- Ensure the delivery of personalized and memorable guest experiences.
5. Quality Assurance & Safety
- Enforce hotel policies and procedures to maintain high standards of safety, cleanliness, and service.
- Ensure adherence to local, state, and federal regulations.
- Oversee risk management and emergency preparedness procedures.
6. Collaboration & Communication
- Act as a liaison between the General Manager and department heads.
- Collaborate with sales, marketing, and revenue teams to align operational goals with business strategy and brand positioning.
- Represent the hotel in the absence of the General Manager.
Your experience and skills include:
- At least 5+ years of hotel operations experience, including 3+ years in a senior leadership role overseeing multiple departments
- A Bachelor’s degree in business, hospitality, finance or a related field is required
- Previous senior leadership role with Food & Beverage experience in hotels or similar settings required
- Strong working knowledge of Property Manager (Opera Cloud)
- Detail orientated with strong analytical skills
- Strong oral, written, and interpersonal skills to communicate with all levels or organization
- Knowledge of financial concepts and market trends
- Proven ability to lead by example, build effective teams, and achieve results
- Demonstrated ability to develop and maintain key business relationship with internal and external stakeholders
- Ability to work cross-functionally, convey complex issues clearly, and maintain confidentiality
- Excellent organizational skills with the ability to manage multiple priorities and maintain high attention to details in a fast paced environment.
Physical Aspects of Position:
Physical aspects of the position include but are not limited to the following:
- Constant standing and walking throughout shift
- Frequent lifting and carrying up to 60 lbs
- Frequent kneeling, pushing, pulling, lifting
- Occasional ascending or descending ladders, stairs and ramps
Additional Information
Your team and working environment:
- Opportunity to work with a diverse group, representative of over 20 countries worldwide
- Experienced group of individuals to train and hone innate skills and abilities
Visa Requirements: Must be legally authorized to work in the U.S.A. Sofitel Washington DC Lafayette Square is unable to assist with work authorization.
Diversidade & Inclusão para a Accor
significa acolher cada um e respeitar suas diferenças, priorizando apenas
qualidades e habilidades na ampliação de oportunidades de emprego e
desenvolvimento. Nossa ambição é proporcionar emprego com propósito, e uma
cultura acolhedora, excelentes condições de trabalho e promover o
desenvolvimento de todas as pessoas, incluindo as pessoas com deficiência. Não
hesite em nos informar de quaisquer necessidades específicas que possa ter para
que possamos levá-las em consideração.
Related jobs
Salário
Localização
Novotel Nottingham Derby, Long Eaton, United Kingdom
Experience Level
Not Applicable
Jornada de Trabalho
Integral
Brands
NOVOTEL
Tipo de Contrato
Permanente
Locations
United Kingdom
Áreas
Gestão Executiva Hoteleira
Descrição
We are seeking an exceptional Front Office Manager to join our team in Long Eaton, United Kingdom. As the face of our establishment, you will lead our front office operations with professionalism, ent
Referência
1bc1b331-00f8-4fe1-b299-db1c38615b65
Data de validade
01/01/0001
Salário
Localização
Mövenpick Waterpark Resort & Spa Soma Bay, Soma Bay , Egypt
Experience Level
Executive
Jornada de Trabalho
Integral
Brands
MOVENPICK
Tipo de Contrato
Permanente
Locations
Egypt
Áreas
Gestão Executiva Hoteleira
Descrição
Oversee daily operations across all departments, ensuring adherence to Movenpick standards of service and quality.Support the General Manager in the overall management and strategic direction of the h
Referência
bb4f87d3-87ad-4a2f-b8dd-ae03541316be
Data de validade
01/01/0001
Salário
Localização
Novotel Melbourne Preston, Preston, Australia
Experience Level
Executive
Jornada de Trabalho
Integral
Brands
NOVOTEL
Tipo de Contrato
Permanente
Locations
Preston
Áreas
Gestão Executiva Hoteleira
Descrição
We are seeking an experienced General Manager to lead and oversee all aspects of Novotel Melbourne Preston, ensuring exceptional guest experiences while driving business performance. As General Manage
Referência
ced0ac1f-1713-4b76-a12d-a6b71453884c
Data de validade
01/01/0001
Salário
Localização
Gold Coast, Australia
Experience Level
Not Applicable
Jornada de Trabalho
Integral
Brands
ACCOR
Tipo de Contrato
Permanente
Locations
Gold Coast
Áreas
Gestão Executiva Hoteleira
Descrição
We are seeking a motivated professional with a passion for service to join our Hotel Service Manager team. We have a number of different manager roles available including Night Manager, Assistant Ma
Referência
edf210da-1be2-436d-95f9-261eeabe7fb2
Data de validade
01/01/0001
Salário
Localização
Gold Coast, Australia
Experience Level
Not Applicable
Jornada de Trabalho
Integral
Brands
ACCOR
Tipo de Contrato
Permanente
Locations
Gold Coast
Áreas
Gestão Executiva Hoteleira
Descrição
We are seeking a motivated professional with a passion for service to join our Hotel Service Manager team. We have a number of different manager roles available including Night Manager, Assistant Ma
Referência
8ae79dfd-8807-45b3-9359-f3ca339e405b
Data de validade
01/01/0001
Salário
Localização
Mercure Budapest City Center Hotel, Budapest, Hungary
Experience Level
Director
Jornada de Trabalho
Integral
Brands
MERCURE
Tipo de Contrato
Permanente
Locations
Budapest
Áreas
Gestão Executiva Hoteleira
Descrição
We are looking for a passionate talent with former General Manager experience in hospitality, to lead the operations of Mercure Budapest City Center, a four-star Accor hotel under the Mercure brand in
Referência
81130c16-8931-4b47-9f7f-044b6f56764a
Data de validade
01/01/0001
Salário
Localização
Sofitel Cairo Downtown Nile, Cairo, Egypt
Experience Level
Director
Jornada de Trabalho
Integral
Brands
ACCOR
Tipo de Contrato
Permanente
Locations
Cairo
Áreas
Gestão Executiva Hoteleira
Descrição
The Director of Operations is responsible for oversight of all operational aspects of the Hotel including the Restaurant, Bar, Spa, Housekeeping. Additionally, In-Room Dining, Pool and Private Dining
Referência
b8c8a7bf-deac-4b96-b22a-cc6f17e85527
Data de validade
01/01/0001
Salário
Localização
Rixos Bab Al Bahr, Ras Al-Khaimah, United Arab Emirates
Experience Level
Mid-Senior Level
Jornada de Trabalho
Integral
Brands
RIXOS
Tipo de Contrato
Permanente
Locations
Ras Al-Khaimah
Áreas
Gestão Executiva Hoteleira
Descrição
Main Duties: AdministrationProvides administrative support to General Manager. Ensures the implementation of hotel policies, standards, and procedures as they apply to the administrative functi
Referência
9c1264c9-1991-4b84-bee0-27c4efb2464c
Data de validade
01/01/0001
Salário
Localização
Araguaína, Brazil
Experience Level
Executive
Jornada de Trabalho
Integral
Brands
ACCOR
Tipo de Contrato
Permanente
Locations
Brazil
Áreas
Gestão Executiva Hoteleira
Descrição
Apoiar o Gerente Geral na gestão do hotel, sendo responsável pelos resultados qualitativos e financeiros (custos e ocupação) da área de hospedagem e A&B, quando aplicável. Ser corresponsável pelo dese
Referência
78f1b788-c63f-415a-a970-4dc3c8e337ce
Data de validade
01/01/0001
Salário
Localização
Araguaína, Brazil
Experience Level
Executive
Jornada de Trabalho
Integral
Brands
ACCOR
Tipo de Contrato
Permanente
Locations
Brazil
Áreas
Gestão Executiva Hoteleira
Descrição
Fazer a gestão do hotel sob sua responsabilidade, oferecendo um produto inovador e inspirando a equipe, de forma a assegurar o seu engajamento e os resultados financeiros e qualitativos do hotel, conf
Referência
aa03fb64-899d-4487-80f4-c970c2fb9f89
Data de validade
01/01/0001