Director of Operations

Belong in a place where you can be yourself and love what you do. Join our hotel community and we will support you to realise your true potential. You will be part of a team where everyone’s contribution is valued. And we will empower you to bring ideas to elevate our services, creating personalised experiences for guests. Help them to feel special, and we will do the same for you.

Become part of the Maison Sofitel in New York as we embark upon a complete hotel rejuvenation commencing in 2024 and debuting in 2025 as the flagship for the U.S.  Help redefine approachable luxury hospitality in the heart of New York. Be an ambassador for the brand and your hotel as Director of Operations, where you will provide leadership and strategic planning to all departments in support of our service culture, luxury service and ensuring guest satisfaction.

Minimum of 10 years hospitality experience with 5 years’ experience at the Executive Committee level; Extensive Hotel operations experience; Prior experience in leading a hotel opening or comprehensive renovation; proven Guest Satisfaction results and leading positioning in the segment; Demonstrated knowledge of budget planning and financial controls; Strong interpersonal & problem solving abilities; Proven team-builder & strong coaching skills.

Your team and working environment:

Ideally situated steps away from Fifth Avenue, Times Square and Grand Central Station, Sofitel New York’s 398 spacious guest rooms including 52 suites provide a haven in the midst of the hustle and bustle of the city.  With French inspiration, our ambassadors deliver service from the heart and lifelong memories one guest at a time.

Our commitment to Diversity & Inclusion:
We are an inclusive company and our ambition is to attract, recruit and promote diverse talent. All your information will be kept confidential according to EEO guidelines.

Why work for Accor?

When you become one of our Heartists®, you will also be a member of the Accor group with all the benefits that brings. The ALL Heartists® program is the benefits program dedicated to Accor Heartists®. It provides employees with the opportunity
to enjoy living life to its fullest throughout the year, thanks to preferential rates in hotels and exclusive discounts with a wide range of partners (travel, gourmet, wellness, shopping…).