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  1. Integral
  2. Permanente
  3. MONDRIAN
  4. Gestão Executiva Hoteleira

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Mondrian Mexico City Condesa, Mexico City, Mexico

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REF71113K

Director of Operations

Region

Luxury & Lifestyle


Company Description

A Modern Tale of Culture in the Heart of La Condesa

Perfectly located at the intersection of two must-visit, culture-rich neighborhoods, Mondrian Mexico City Condesa invites guests to experience a vibrant energy, captivating design, and a truly immersive spirit.

Surrounded by art galleries, lively parks, and a constantly evolving culinary scene, the hotel captures the city’s creative soul through dynamic spaces, local essence, and an unmatched cultural spirit.

Inside the masterpiece by renowned architect José Luis Benllinure, a vivid mural by Ara Starck sets the tone in each of the 183 rooms and suites: a hint of discoveries to come and a focal point amid serene, modern décor.


Job Description

¡Your Purpose!

Ensure the hotel operates efficiently and delivers high-quality services to guests, while remaining aligned with the strategic goals set by Hotel Management. Key competencies required include: leadership skills, management, customer service, and a strong understanding of hotel operations in areas such as Housekeeping, Front Office, Guest Service, Maintenance, Security, and Laundry.

¡Your Role in Action!

  • Supervise and coordinate the hotel’s daily operations, including Housekeeping, Front Office, Guest Service, Maintenance, Security, and Laundry departments.

  • Foster a positive and motivating work environment.

  • Implement and uphold policies and procedures to ensure service quality and guest satisfaction.

  • Assist in developing and managing the hotel’s budget, monitoring expenses, and ensuring operations remain within set limits.

  • Address and resolve guest complaints or issues effectively, ensuring a positive and memorable experience for all customers.

  • Analyze and evaluate operational processes and propose improvements to enhance efficiency and profitability.

  • Report directly to the General Manager, providing updates on hotel performance, operations, and new initiatives.

  • Ensure the hotel complies with all relevant health, safety, and labor regulations.


Qualifications

Who Are You?

  • Studies in hotel management, tourism, operations management, or a related field.

  • Previous experience of at least 3 years in a luxury hotel role with a background in Rooms.

  • Strong leadership and team management skills, with the ability to inspire and develop staff.

  • Knowledge of hotel management software and reservation systems.

  • Excellent verbal and written communication skills in both the local language and English.

  • Commitment to guest satisfaction and the ability to effectively resolve issues.

  • Ability to analyze operational and financial data and make informed decisions based on those insights.

  • Familiarity with the legal standards and regulations governing hotel operations.

 

Diversidade & Inclusão para a Accor significa acolher cada um e respeitar suas diferenças, priorizando apenas qualidades e habilidades na ampliação de oportunidades de emprego e desenvolvimento. Nossa ambição é proporcionar emprego com propósito, e uma cultura acolhedora, excelentes condições de trabalho e promover o desenvolvimento de todas as pessoas, incluindo as pessoas com deficiência. Não hesite em nos informar de quaisquer necessidades específicas que possa ter para que possamos levá-las em consideração.

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