Director of Operation (Pre-opening) - Raffles The Red Sea

Raffles & Fairmont The Red Sea, positioned in the Kingdom’s groundbreaking Red Sea Project, will provide visitors access to a nature-focused resort. With 361 rooms, eleven distinct dining concepts, including overwater restaurants with views of the Red Sea and the mangroves, and a spa. The resort will be situated next to an 18 hole championship golf course, reflecting Fairmont’s association as a world class golf destination. It will set new standards in sustainable development, positioned on 200km of untouched coastline, an archipelago of more than 90 unspoiled islands, dormant volcanoes, rich marine habitat, and ancient archaeological sites.

What you’ll do
 

• Has responsibility for the overall operations of the Hotel’s Rooms and Food & Beverage Divisions including the development and performance management of employees. Oversee the financial aspects of the different hotel areas, optimizing profits while ensuring the highest level of service quality is provided to hotel guests.  The Director of Operations also has responsibility for departmental meetings, supplier relations and overall maintenance of the hotel.        
• Set, plan and direct the operational departments to achieve and overpass agreed goals of gross operating profit, Guest Satisfaction, Brand Consistency and Employee Engagement.
• Support the hotel’s annual budgeting process and adhere to Accor established guidelines.
• Assist in managing the hotel’s budget and ensuring that expenses incurred are within budget and in line with the Brand established guidelines.
• Lead and guide their reporting and management teams in driving the hotel to achieve its performance goals.
• Be present to personally welcome key residents and patrons.
• Communicate in an effective and timely manner with ExCom and the Managing Director on matters which require the attention of ExCom and the Managing Director.

• Proven track record in leading luxury hotel operations, with a deep understanding of both Rooms and Food & Beverage divisions.
• Pre-opening experience highly advantageous.
• Strategic and hands-on leadership approach, acting as a role model in delivering elegant and sophisticated service.
• Lead by example in driving employee engagement, fostering a culture of accountability and continuous improvement.
• Strong financial and business acumen, with the ability to optimize revenue streams and manage costs effectively.
• Executive presence – self-assured, exuding quiet confidence and humility.
• Ability to adapt and innovate, integrating sustainability and digital solutions to enhance operational efficiency.
• Deep understanding of the local market, global luxury trends, and brand positioning.

• Be at the forefront of a pre-opening journey, shaping the guest experience in a resort that blends luxury, sustainability, and cultural richness.
• Challenge conventions and thrive in an environment that fosters creativity and rewards innovative thinking.
• Collaborate with a passionate team to create unforgettable hospitality moments against the backdrop of the Red Sea’s pristine coastline, mangroves, and marine wonders.
• Access world-class learning and development programs designed to refine your skills and support your growth.
• Work in an inclusive and collaborative environment that celebrates individuality and encourages fresh ideas.
• Be part of a team that values sustainability, innovation, and excellence in luxury hospitality.
• Enjoy comprehensive healthcare, a competitive salary, and exclusive perks across the Accor family of brands.
• Experience life in a stunning, untouched paradise, where work and nature harmoniously come together.