Director of Housekeeping of Raffles the Red Sea

Raffles & Fairmont the Red Sea, positioned in the kingdom's groundbreaking Red Sea Project, will provide visitors access to a nature-focused resort. with 361 room, eleven distinct dining concepts, including overwater restaurant with views of the Red Sea and the mangroves, and a Spa. The resort will be situated next to an 18-hole championship golf course, reflecting Fairmont's association as a world class golf destination. it will set new standards in sustainable development, positioned on 200km of untouched coastline, an archipelago of more than 90 unspoiled island, dormant volcanoes, rich marine habitat, and ancient archaeological sites.

Raffles the Red Sea, located in the beautiful coastal city of Umluj, Saudi Arabia, is seeking a visionary and experienced Director of Housekeeping to join our luxury hospitality team. As the Director of Housekeeping, you will be responsible for overseeing all aspects of the housekeeping department, ensuring the highest standards of cleanliness and guest satisfaction in our world-class resort.

• Develop and implement strategic plans to enhance housekeeping operations and guest experience
• Lead, mentor, and motivate a large team of housekeeping staff to deliver exceptional service
• Establish and maintain high standards of cleanliness and presentation throughout the property
• Manage departmental budgets, inventory, and expenses to optimize efficiency and cost-effectiveness
• Collaborate with other department heads to ensure seamless operations and guest satisfaction
• Implement and monitor quality control systems to maintain consistency in service delivery
• Stay updated on industry trends and implement innovative housekeeping practices
• Ensure compliance with all health, safety, and environmental regulations
• Handle guest complaints and concerns promptly and professionally
• Participate in executive committee meetings and contribute to overall hotel management strategies

• Bachelor's degree in Hospitality Management or related field
• Minimum 7-10 years of experience in housekeeping management, preferably in luxury hotels or resorts
• Proven leadership skills with the ability to inspire and motivate teams
• Excellent communication and interpersonal skills
• Strong problem-solving and decision-making abilities
• Proficiency in budgeting and financial management
• In-depth knowledge of housekeeping operations, standards, and best practices
• Experience with hotel management software and technology
• Understanding of Middle Eastern hospitality standards and cultural awareness
• Ability to work in a fast-paced, dynamic environment
• Fluency in English; knowledge of Arabic is a plus
• Additional certifications in hospitality management are preferred

• Understanding of Ultra-Luxury guest expectations and brand alignment.
• experience in project coordination, scheduling, and document control during pre-Opening stages.
• Experience in pre-Opening is a must.
• A proactive, anticipatory approach with a strong sense of ownership and accountability.
• Impeccable grooming and personal presentation aligned with Luxury standards.