Director of Fairmont Gold

"Why work for Accor?"
We are far more than a worldwide leader. We welcome you as you are and you can find a job and brand that matches your personality. We support you to grow and learn every day, making sure that work brings purpose to your life, so that during your journey with us, you can continue to explore Accor’s limitless possibilities.
By joining Accor, every chapter of your story is yours to write and together we can imagine tomorrow's hospitality. Discover the life that awaits you at Accor, visit https://careers.accor.com/
Do what you love, care for the world, dare to challenge the status quo! #BELIMITLESS

Fairmont Gold is the pinnacle of first class service. The Director of Fairmont Gold will lead the Fairmont Gold Team in exceeding guests’ expectations at every opportunity while, at the same time, work to increase the revenue from all Fairmont Gold products. This will be a 1-year term position.

What you will be doing:

• Monitor maintenance and development of the physical Fairmont Gold product
• Manage revenues and associated expenses for the department (Labour management, Food & Beverage costing, occupancy) 
• Develop and maintain strong guest relationships to ensure Fairmont Gold loyalty
• Handle and resolve Guests’ complaints, including follow-up in a timely manner  
• Provide service that consistently exceeds our internal and external guest expectations always leading by example and providing memorable experiences 
• Facilitate the Training & Development of the Fairmont Gold Team and participate in the Training & Communication process of all colleagues providing service to Fairmont Gold
• Provide exceptional Concierge information to our guests about local and area attractions
• Ensures necessary resources and functional tools & equipment, are readily available. Warm rooms according to Fairmont Gold Standards.
• Work with the Culinary Team to determine the Fairmont Gold Lounge menu, food cost, ordering, and presentation
• Provide direction/guidance and assist In-Room Dining/ Fairmont Gold Pantry Attendant in order to maintain service and food quality levels.

• Must have an entrepreneurial spirit
• Previous experience in a supervisory or managerial capacity with a proven ability to inspire and coach a team 
• Passionate about Guest Service, and exceeding guest expectations 
• Excellent leadership, written and verbal communication, and interpersonal skills
• Ability to remain calm and courteous at all times 
• Operational knowledge and proficiency in Front Office Systems and Microsoft Office suite (Word, Excel, PowerPoint)
• Degree or Diploma in Hospitality Management is an asset

What’s in it for you:

• Full time employees will be eligible to join the benefit plan which includes extended medical (Health, Dental, Life Insurance, Short Term Disability)
• Full time employees will also be eligible to participate in Fairmont Pension Plan, which includes matched employee contributions
• Employee benefit card offering discounted rates in Accor worldwide Learning programs through our Academies
• Opportunity to develop your talent and grow within your property and across the world!
• Ability to make a difference through our Corporate Social Responsibility activities, like Planet 21
• Complimentary meals in our staff cafeteria 
• Exclusive discounts at Accor branded properties worldwide with our colleague benefit card
• Complimentary dry-cleaning services for your work attire
• Learning programs tailored to hone your skills and talents
• Opportunities to make a meaningful impact by participating in our Corporate Social Responsibility initiatives, including our Sustainability Committee and Diversity, Equity & Inclusion (DEI) Committee
• Career advancement opportunities, with pathways to national and international promotions, the opportunities are limitless
• Access to our comprehensive benefits package, including extended health, dental, vision benefits; life and disability insurance; pension with company match; and Registered Retirement Savings Program (RRSP) and a Tax-Free Savings Account (TFSA) (for salaried roles)

Who We Are: Located in the heart of vibrant downtown Winnipeg, Manitoba -- at the historic corner of Portage and Main -- Fairmont Winnipeg luxury hotel extends the naturally warm reception of the Prairies. Just step outside our Winnipeg hotel and the city is at your feet.

Our commitment to Diversity & Inclusion:
We are an inclusive company and our ambition is to attract, recruit and promote diverse talent. We are happy to provide you accommodation at any stage of the application process, please contact the Talent & Culture Department and we will work with you to accommodate your needs.

Diversity & Inclusion for Accor means welcoming each and everyone and respecting their differences by giving priority only to qualities and skills in extending employment and development opportunities. Our ambition is to provide meaningful employment, a warm and welcoming culture, excellent working conditions and to promote the development of all people, including those with disabilities.
When applying, do not hesitate to let us know of any specific needs you may have so that we can take them into consideration.