Digital Change Management Apprenticeship

About Accor

We are far more than a worldwide leader. We are 280,000 hospitality experts placing people at the heart of what we do and nurturing real passion for service and achievement beyond limits. We take care of millions of guests all around the world.

With an unrivalled portfolio of 33 brands from luxury to economy, Accor has been providing hospitality savoir-faire for more than 50 years: Sofitel Legend, SO, Sofitel, MGallery, Pullman, Raffles, Fairmont, Grand Mercure, The Sebel, Adagio Premium, Novotel, Mercure, Mama Shelter, Adagio, ibis, ibis Styles, Adagio access, ibis budget and hotelF1.

About Astore, our Global Procurement Organization 

Astore is our Global Procurement Organization which covers all products & services needed by our clients to address their daily operational needs or one-shot construction/renovation projects. Astore’s network of procurement experts and digital teams aim to ease the procurement operations of our Accor hotels and non-Accor partners.

With more than 7500 clients worldwide and about 2000 external partners, our ambition is to become the first choice for procurement solution for the hospitality sector.

The Procurement organization gathers approximately 200 FTE in 20+ procurement offices worldwide including the Global Procurement office.

In the last few years, the Group Procurement Office has placed digital transformation in its top priorities, aiming to support the internal teams from sourcing to selling, and to ease the entire procurement process of our Accor hotels and non-Accor partners.

The key objective of this role will be to support the local procurement teams with their change management and roll-out strategies and increase the adoption of the procurement tools deployed by the Global Digital Procurement team in the hubs.

Your key responsibilities will be to:

• Contribute to building the change management strategy and roll-out processes for our tool deployments
• Support the Change Management team for a successful digital transformation by centrally building, improving and sharing knowledge and processes
• Ease the coordination between the Digital Corporate team and the local procurement teams to maximize the adoption of our evolving procurement tools

Your main missions will be to:

Support project teams in building their Change Management strategy: 

• Support the Digital teams in implementing new change management approaches and methodologies 
• Contribute to building communication and training content (PPT, Scribes, Videos,…) to upskill internal and external stakeholders on our new digital solutions
• Assist the project teams in building efficient feedback mechanisms, tracking the feedback collected and following up on the actions/next steps with the relevant stakeholders

Support local procurement teams in the roll-out of projects:

• Promote and continuously update our knowledge base to ease user support processes and empower stakeholders in the adoption of our tools
• Conduct training sessions for the internal teams (category managers, sales teams, local digital project managers) 
• Assist the Change team in identifying and leveraging individual and teams’ use cases and initiatives for the adoption of our tools
• Contribute to building SMART KPIs to monitor our team’s actions in driving engagement and adoption on our different digital projects

Reporting to the Global Digital Team, you will benefit from an in-depth understanding of the Procurement activities and the digital roadmap. You will be working in an international context with multiple stakeholders.

• You easily establish relationships and communicate efficiently with your colleagues
• You can work in autonomy, are able to act pro-actively and collaboratively in a team environment with multiple stakeholders
• You are creative in problem solving and think outside the box to imagine alternative solutions
• You know the basics of project management and/or change management theory
• You are comfortable with multi-tasking and working on several projects simultaneously
• You are proficient in MS Office tools and have good knowledge of other communication and training tools (Scribe, video editing tools, etc.)
• You have some knowledge and/or experience on Data analytics and tools (optional)
• Fluent English is a must

Contract 

• Duration: Starting from September 2024
• Contract type: Apprentissage

Benefits

• Depending on profile + Accor internal salary matrix
• 50% of commute fees + Lunch allowance (Tickets Restaurants)

Application

Please submit your resume and cover letter in English