- Integral
- Permanente
- SO/
- Governança
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SO/ Uptown Dubai, Dubai, United Arab Emirates
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REF54021K
Concierge Supervisor
Region
Luxury & Lifestyle
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SO/ is a coveted collection of hotels, rooted in the world of fashion. Making its stylish debut on the global hotel scene in 2011, SO/ continues to command attention with its avant-garde design and creative approach to the world of luxury.
Join our team as a Concierge Supervisor in the heart of Dubai's vibrant lifestyle luxury hospitality industry! We're looking for an enthusiastic and customer-focused professional to lead our concierge team in delivering exceptional experiences to our guests.
- Oversee the day-to-day operations of the concierge desk, ensuring smooth and efficient service delivery
- Provide exemplary customer service, offering personalized assistance and recommendations to enhance guest stays
- Handle guest inquiries, requests, and complaints promptly and professionally, striving for swift resolutions
- Coordinate with other hotel departments to fulfill guest needs efficiently
- Manage guest arrivals and departures, including luggage handling, transportation arrangements, and room assignments
- Maintain comprehensive knowledge of local attractions, restaurants, and events to provide informed recommendations
- Provide guidance, training, and support to the concierge team, fostering a culture of excellence and teamwork
- Assist in scheduling and coordinating staffing levels to ensure adequate coverage
- Conduct regular performance evaluations and provide constructive feedback to team members
- Build strong relationships with guests to anticipate their needs and exceed expectations
- Coordinate VIP amenities, special requests, and personalized experiences for VIP guests and repeat clientele
- Handle confidential and sensitive information with discretion and professionalism
- Maintain accurate records of guest preferences, transportation arrangements, and activity bookings
- Utilize hotel management software to track guest requests, maintain inventory, and generate reports as needed
- Assist in managing the concierge budget and controlling expenses effectively
- Previous experience in a supervisory role within a luxury hotel concierge department
- Exceptional customer service skills with a genuine passion for exceeding guest expectations
- Strong communication and interpersonal abilities
- Excellent problem-solving skills and ability to think on your feet
- Outstanding organizational skills with the ability to multitask and prioritize in a fast-paced environment
- Proficiency in hotel management software and Microsoft Office Suite
- In-depth knowledge of local attractions, dining, and entertainment options in Dubai and surrounding areas
- Fluency in English; additional languages are a plus
- Flexibility to work various shifts, including weekends and holidays
- Physical ability to stand for extended periods and assist with luggage handling when necessary
- Detail-oriented approach with a commitment to maintaining high standards of service
- Ability to lead and motivate a team in a supportive and professional manner
Deixe seu coração guiá-lo em um mundo onde a vida pulsa com paixão.
Diversidade & Inclusão para a Accor
significa acolher cada um e respeitar suas diferenças, priorizando apenas
qualidades e habilidades na ampliação de oportunidades de emprego e
desenvolvimento. Nossa ambição é proporcionar emprego com propósito, e uma
cultura acolhedora, excelentes condições de trabalho e promover o
desenvolvimento de todas as pessoas, incluindo as pessoas com deficiência. Não
hesite em nos informar de quaisquer necessidades específicas que possa ter para
que possamos levá-las em consideração.
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