Concierge Agent

"Why work for Accor?
We are far more than a worldwide leader. We welcome you as you are and you can find a job and brand that matches your personality. We support you to grow and learn every day, making sure that work brings purpose to your life, so that during your journey with us, you can continue to explore Accor’s limitless possibilities.
By joining Accor, every chapter of your story is yours to write and together we can imagine tomorrow's hospitality. Discover the life that awaits you at Accor, visit https://careers.accor.com/
Do what you love, care for the world, dare to challenge the status quo! #BELIMITLESS"

• Provide a personalized service to all the guests at the Concierge desk, in the lobby, hotel entrance and airport, fully aware and following the hotel standards and procedures.
• Provide uncompromising levels of cleanliness and maintenance through own responsibility.
• To use appropriate materials, equipments and supplies for the smooth run of the Concierge operations and to ask for requisitions accordingly.
• Ensure a proper coverage and supervision of the Concierge desk, the lobby, hotel entrance and airport service at all times.
• Call the supervisor or manager for advice in serious cases or if an approval is required.
• To be fully aware of and to report all guest comments or complaints.
• To do a proper cashier closer and handover between the shifts.
• To be aware of all VIPs visiting or staying in the hotel.
• Properly use all the equipment and PMS.
• Check the arrival and departure lists and to arrange transportation and airport services accordingly.
• Strictly respect the key handling procedures.
• Daily follow the checklists and billing procedures.
• Assist the guest relations’ team and any other department in concierge needs.
• Respect schedules, terms and deadlines as agreed with the Management.
• Daily read the Concierge logbook and to sign it. To update the activity reports.
• Be aware of the outlet timings and promote the internal activities and events.
• Be updated with the latest administrative, organizational, operational or other changes and news.
• To be updated with the competitors’ offerings and rates.
• Attend a daily line up briefing with the Concierge team to recapitulate tasks and activity.
• Assist the Assistant Manager Concierge in fulfilling administrative responsibilities and monitoring activities. To replace him/her whenever needed.
• Promote the Accor loyalty programs.
• Maintain an atmosphere of high morale and a happy working relationship among the team.
• Report for duty punctually wearing the correct uniform and name tag. To maintain a high standard of personal appearance and hygiene and adhere to the hotel and department appearance standards.
• Provide friendly, courteous and professional service at all times.
• Maintain good working relationships with all colleagues.

• Proven experience as concierge; experience in customer service or relevant role is an advantage
• Proficiency in English; multilingual is strongly preferred
• Excellent communication skills
• Polite and confident with a great deal of patience
• Ability in multitasking and time-management
• Aptitude in resolving issues with a customer-focused orientation

Our commitment to Diversity & Inclusion:
We are an inclusive company and our ambition is to attract, recruit and promote diverse talent.