Coffee Shop Counter Attendant

For more than a century, Hamilton Princess & Beach Club is Bermuda's only luxury urban resort. Our world-class accommodations, internationally revered modern art collection, celebrated restaurants, spa, and more, are why we appeal to Bermuda’s luxury travelers, as well as our magical team of colleagues.

Here at the iconic “Pink Palace” we embrace the spirit of being unique, passionate, pleasant, while keen on turning moments into memories for our guests – the Fairmont way. 

As a member of our Princess Team, all Heartists are valued and recognized, the same as our guests and local communities. Consider joining us, if you enjoy:

• Connecting guests to the extraordinary place we call home
• Discovering a broad offering of career paths
• Learning and thriving among a group of international hospitality professionals
• Being passionate about people and attentive to the world - we are globetrotters!
• Going beyond the walls of our hotel to support our community
• Taking pride in our differences

Then this could be THE perfect opportunity for you, and we cannot wait to welcome you.

#WeAreHamiltonPrincess

Summary of Responsibilities:

Reporting to the coffee shop assistant manager, responsibilities and essential job functions include but are not limited to the following:

• Maintain a high level of professionalism in all aspects of job performance, practice Fairmont Service Promise’s in all interactions
• Demonstrate knowledge of Food and Beverage products and menus, daily features, specials and services provided by the department and the hotel as provided in pre-shift meetings
• Exhibit a complete understanding of Fairmont Food & Beverage standard operating policies & procedures
• Contribute to the improvement of the operation of the room by contributing ideas, making suggestions and actively participate in departmental communication meetings
• Perform opening and closing duties according to department standards and have a complete understanding of all the duties and responsibilities of the coffee shop
• Set up coffee shop workstations daily including stocking display areas, grab & go shelves and condiments for guests' usage
• Replenish stock and prep as necessary throughout service for Espresso Bar, Food Prep area, Cold Bar, customer Service area
• Make recommendations and suggestions on the food and beverage offerings while taking food and beverage orders from guests
• Prepare fresh beans, brew coffee, prepare specialty coffees and service items to go
• Prepare and serve menu items such as pastries, sandwich, salad, smoothies, ice cream, milkshakes and sell retail merchandise items
• Control float and handling of cash, including but not limited to preparing guest bar bills, receipt of cash, cashing out at the end of shift and locking receipts/float in safe
• Provide food and beverage service at the counter and tables including set up of cutlery, delivery of items, table maintenance and clearing dishes to dish area
• Ensure cleanliness of all service and guests areas including cleaning and polishing the display shelves, mirrors, glasses, countertop, chairs, tables, cooler doors and display shelves
• Monitor adequate daily stock of ingredients and snacks including all non-alcoholic beverages, and complete daily and monthly inventory
• Any ’86 items are communicated to both serving team and supervisor on duty
• Complete food and general requisitions on a daily basis to ensure complete stock levels of all coffee shop items and collect daily items needed for operations
• Ensure adequate stock of clean china, silverware and glassware by washing dirty items and restocking the station with clean china, silverware and glassware, clean blenders / coffee machine, counter, tables and equipment and maintain cleanliness of the ice well
• Wipe down counters and back splash area, clean nitro machine and sweep floor area when needed.
• Ensure that all equipment is functional and ensure cabinets and refrigerators are locked/unlocked daily
• Follow all safety and sanitation policies including the removal of rubbish

• Strict adherence to all Health & Safety training, guidelines and work practices previous, during and following an epidemic (whether local or global) that are established by Accor, local government, international bodies including the World Health Organization (WHO) and Center for disease control (CDC)
• Perform any other duties, tasks, and assignments within your department as required.

Qualifications:

• Must be passionate about coffee, from raw bean to roasting, grinding and extraction
• Previous Food & Beverage and/or retail experience required 
• Silverware / POS experience an asset
• Excellent communication and organizational skills
• Strong interpersonal and problem solving abilities
• Highly responsible & reliable
• The ability to work early mornings,  evenings, weekends, and holidays as required
• The ability to work well under pressure in a fast-paced environment
• The ability to work cohesively with fellow colleagues as part of a team with minimum supervision
• Ability to focus attention on guest needs, remaining calm and courteous at all times

Physical Aspects of Position (include but are not limited to):

• Sitting: 0-1 hr/day
• Walking: 6-8 hr/day
• Standing: 6-8 hr/day
• Bending/reaching: 4-6 hr/day
• Pushing/pushing: 4-6 hr/day
• Physical effort: required to lift up to 50lbs
• Environmental stress: busy atmosphere