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Fairmont Ajman, Ajman, United Arab Emirates



Cluster Director of Sales


Luxury & Lifestyle

Company Description

"Why work for Accor?
We are far more than a worldwide leader. We welcome you as you are and you can find a job and brand that matches your personality. We support you to grow and learn every day, making sure that work brings purpose to your life, so that during your journey with us, you can continue to explore Accor’s limitless possibilities.
By joining Accor, every chapter of your story is yours to write and together we can imagine tomorrow's hospitality. Discover the life that awaits you at Accor, visit https://careers.accor.com/
Do what you love, care for the world, dare to challenge the status quo! #BELIMITLESS"

Job Description

  • Consistently offer professional, friendly and engaging service
  •  Direct and manage all activity related to the Sales department, ensuring all service standards are followed
  •  Responsible for all Sales Colleagues’ achievement of individual goals
  •  Direct all Sales and Marketing initiatives for the hotel  
  •  Provide guidance and direction in the development of segment action plans
  •  Be responsible for account management of key market segments
  •  Ensure the achievement of sales objectives on a monthly, quarterly and yearly basis
  •  Review sales contracts, considering the number of rooms, average rate and total revenue objectives of the hotel
  •  Participate in select sales activities both on and off property
  •  Set individual room revenue and/or room night goals
  •  Manage any Sales Incentive Programs
  •  Ensure the integrity of key accounts, the key prospect data base and monitoring of the sales software programs for accuracy and thoroughness 
  •  Prepare an annual budget for approval and administer that budget in a fiscally responsible manner
  •  Balance operational, administrative and Colleague needs
  •  Follow departmental policies and procedures 
  • Ensures all sales reporting systems are efficient, relevant and coordinated.
  • Areas of responsibility include Sales components in all revenue areas.
  • Recruits and provides appropriate support to new sales employees to ensure their ultimate success.
  • Supports Global Sales Offices and monitors the working relationship and production
  • Identifies key customers and establishes goals for existing and new key accounts through the establishment of detailed action plans for each of the hotel's market segments
  • Achieves budgeted room night quotas and average rates set out in the yearly business plan for the hotel.
  • Coordinates the hotel's participation in multiple property and company-wide campaigns.
  • Knowledgeable about the competitive set and will be on top of marketshare statistics.


  • 8 to 10 years of hotel experience at the property level. At least 5 of which have been managing sales personnel.
  • Formal University/College education, preference given to those with a hotel management degree. - Experience in the advertising field and former association with an ad agency.
  • Proven organizational and communications skills.  
  • Knowledge and experience in the tour and Corp IT is essential; familiarity with the convention market segments and leisure market segments is an asset.

Additional Information


Diversidade & Inclusão para a Accor significa acolher cada um e respeitar suas diferenças, priorizando apenas qualidades e habilidades na ampliação de oportunidades de emprego e desenvolvimento. Nossa ambição é proporcionar emprego com propósito, e uma cultura acolhedora, excelentes condições de trabalho e promover o desenvolvimento de todas as pessoas, incluindo as pessoas com deficiência. Não hesite em nos informar de quaisquer necessidades específicas que possa ter para que possamos levá-las em consideração.


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