- Integral
- Permanente
- SOFITEL
- Governança
__jobinformationwidget.freetext.LocationText__
Sofitel Dubai The Obelisk, Dubai, United Arab Emirates
__jobinformationwidget.freetext.ExternalReference__
REF5714N
Club Millesime Supervisor - Front Office
Region
Luxury & Lifestyle
COMPANY DESCRIPTION
We are far more than a worldwide leader. We are more than 240000 women and men who share something unique.
Each and every day we host the world. We care for millions of people. We are all moved by curiosity. We love blending cultures. We are proud of our differences
Yes, we lead the way. But we want to go further, with audacity, with imagination, with passion
SOFITEL DUBAI the obelisk
Sofitel Dubai the Obelisk is Sofitel’s largest property in the Middle East. The hotel features 594 luxury guestrooms inclusive of 68 suites and 96 serviced apartments in the heart of Dubai. A variety of trendy restaurants and bars including a contemporary Asian restaurant, a Gastro Pub, a French Brasserie and Pool Bar & Lounge bring residents and patrons together to celebrate the French “Joie de Vivre”. Guests have the option to unwind at the Sofitel Spa with L’Occitane and outdoor pools with private cabanas or workout in a fully-fledged fitness center. Business travelers have access to 1,589 square meter of meeting space including one state-of-the-art ballroom ideal for the most sought after social gatherings.
Sofitel Dubai the Obelisk will infuse the brand’s essence with capitalizing on a perfect balance of modernism and ancient Egypt reflective of the renowned design elements of Wafi. If you are as excited as we are about connecting hearts and showing your guest passion, join us as the next Heartist and help us to make Sofitel Dubai the Obelisk a truly welcoming destination!
The Position
To assist to oversee and direct all aspects of the Sofitel Club lounge functions to achieve the highest possible guest satisfaction to current and future VIPs.
KEY ROLES & RESPONSIBILITIES
- Manage and supervise all tasks of his/her staff to ensure maximum guest satisfaction through personal recognition & prompt cordial attention from arrival through departure
- Manage and supervise the lounge during operating hours
- Liaise with kitchen on food selection for Breakfast, High Tea and Cocktail Hour
- Meet and greet all guests personally
- Oversee maintenance of efficient repeat guest history system
- Promote Inter-Hotel sales and in-house facilities
- Perform such functions to include but not be limited to:
- Prepare Sofitel Club guest welcome letters
- Monitor guest comment cards and feedback
- Attend to special requests by guests
- Handle guest complaints and refer them as necessary, follow up on corrective action
- Compile, analyze and control Sofitel Club costs and inventory
- Prepare requisitions for amenities on a timely basis
- Ensuring and maintain entire range of services offered for the Sofitel Club Lounge
- Appraise appearance, discipline and efficiency of all staff under direct supervision
- Organize and conduct regular meeting for Sofitel Club staff to facilitate smooth operations
- Prepare efficient work and vacation schedule for Sofitel Club staff, taking into consideration project occupancy and forecasts and any large group movements
- Performs related duties and special projects assigned
- Works with Superior and Human Resource Manager to ensure the departmental performance of staff is productive. Duties include:
- Plan for future staffing needs and recruit in line with company guidelines
- Prepare detailed induction programmes for new staff
- Analyse training needs of Front Office staff and develop training programmes
- Conduct probation and formal performance appraisals
- Coach, counsel, discipline staff and provide constructive feedback to staff
- Work with Superior in the preparation and management of department’s budget; control & monitor departmental costs on an ongoing basis to ensure performance against budget
- Adhere to OH&S policies and procedures and ensure your direct reports do the same
PERSONAL ATTRIBUTES
- Good level of engagement with guests
- Ability to work cohesively as a team with a multi-cultural workforce
- Excellent communication skills
- High level of integrity, enthusiasm, dedication, support for continuous improvement Good knowledge of Front Office and F&B Operations
QUALIFICATIONS
- Post Secondary school education or Diploma from School for Tourism & Hotel Management
EXPERIENCE
- Minimum 1 - 2 years’ relevant luxury experience in customer service/guest relations
Diversidade & Inclusão para a Accor
significa acolher cada um e respeitar suas diferenças, priorizando apenas
qualidades e habilidades na ampliação de oportunidades de emprego e
desenvolvimento. Nossa ambição é proporcionar emprego com propósito, e uma
cultura acolhedora, excelentes condições de trabalho e promover o
desenvolvimento de todas as pessoas, incluindo as pessoas com deficiência. Não
hesite em nos informar de quaisquer necessidades específicas que possa ter para
que possamos levá-las em consideração.
Related jobs
Salário
Localização
Anwar Al Madinah Mövenpick Hotel, Madinah, Saudi Arabia
Experience Level
Executive
Jornada de Trabalho
Integral
Brands
MOVENPICK
Tipo de Contrato
Permanente
Locations
Madinah
Áreas
Governança
Descrição
Job PurposeThis position is responsible for the supervision and management of the overall Front Office operations by ensuring that all sections of Front Office’s service standards delivery are maintai
Referência
094b2bc8-36e6-43cc-8056-c414d451ff87
Data de validade
01/01/0001
Salário
Localização
Novotel Goa Candolim, Candolim, India
Experience Level
Associate
Jornada de Trabalho
Integral
Brands
NOVOTEL
Tipo de Contrato
Permanente
Locations
Candolim
Áreas
Governança
Descrição
Guest Service Associate-Housekeeping You are at the heart of the hotel! As a Housekeeping Attendant, you will take ownership of guest rooms, ensuring that our guests are provided with a clean, comfo
Referência
851b353f-5802-4098-9663-46485712fa82
Data de validade
01/01/0001
Salário
Localização
Grand Mercure Mysore, Mysuru, India
Experience Level
Mid-Senior Level
Jornada de Trabalho
Integral
Brands
GRAND MERCURE
Tipo de Contrato
Permanente
Locations
Mysuru
Áreas
Governança
Descrição
We are seeking an enthusiastic and customer-focused Assistant Manager Front Office to join our team in Mysuru, India. As a key member of our front office leadership, you will play a crucial role in en
Referência
9810700e-ed50-4168-aa6a-e559cacd9407
Data de validade
01/01/0001
Salário
Localização
Novotel Jaipur Convention Centre, Jaipur, India
Experience Level
Associate
Jornada de Trabalho
Integral
Brands
ACCOR
Tipo de Contrato
Permanente
Locations
Jaipur
Áreas
Governança
Descrição
Participate in daily operations meetings to liaise and coordinate closely with support departments regarding general administration and operations issues.Check that all Front Office employees report t
Referência
d988e6d7-997c-4022-bc30-a6ededbb4c59
Data de validade
01/01/0001
Salário
Localização
Novotel Jaipur Convention Centre, Jaipur, India
Experience Level
Associate
Jornada de Trabalho
Integral
Brands
ACCOR
Tipo de Contrato
Permanente
Locations
Jaipur
Áreas
Governança
Descrição
Assign and review the work of the laundry team engaged in receiving, washing, ironing, packaging and delivering.Ensure that all the Standard Operating Procedures set for the laundry department are fol
Referência
0e09ce02-8f12-41c3-af08-9bf5ec7b450e
Data de validade
01/01/0001
Salário
Localização
Fairmont Château Lake Louise, Lake Louise, Canada
Experience Level
Entry Level
Jornada de Trabalho
Integral
Brands
ACCOR
Tipo de Contrato
Permanente
Locations
Lake Louise
Áreas
Governança
Descrição
Providing engaging, sincere, heartwarming and personalized service is one of the ways our Colleagues are defined at Fairmont Chateau Lake Louise. Be an ambassador for your hotel and our exceptional gu
Referência
41da33bb-9a1f-462d-884b-87b6da517880
Data de validade
01/01/0001
Salário
Localização
Fairmont Kea Lani - Maui, Wailea-Makena, United States
Experience Level
Entry Level
Jornada de Trabalho
Integral
Brands
FAIRMONT
Tipo de Contrato
Permanente
Locations
Wailea-Makena
Áreas
Governança
Descrição
As a Laundry Attendant, you will make our guests and colleagues feel special by assisting the laundry team with processing the resort’s linens, terry and uniforms.Hourly Rate: $24.37What you will be
Referência
01197729-0680-42bf-9343-6b5b070c0926
Data de validade
01/01/0001
Salário
Localização
Fairmont Jasper Park Lodge, Jasper, Canada
Experience Level
Entry Level
Jornada de Trabalho
Integral
Brands
FAIRMONT
Tipo de Contrato
Permanente
Locations
Jasper
Áreas
Governança
Descrição
Starting Rate of Pay: $19.60 per hour CADAs a Concierge, your ability to anticipate the guests' needs and make informed suggestions will ensure they have a truly memorable stay. In this role you will
Referência
921b906c-311f-4f64-95b6-a6351a8efe4e
Data de validade
01/01/0001
Salário
Localização
The Rimrock Resort Hotel Banff, Banff, Canada
Experience Level
Entry Level
Jornada de Trabalho
Integral
Brands
ACCOR
Tipo de Contrato
Temporário
Locations
Banff
Áreas
Governança
Descrição
A Front Desk Agent provides excellent customer service to all guests through a warm and genuine greeting, efficient check-in and sharing of information, secure handling of guest room keys and personal
Referência
95960b0f-bf12-400f-89af-2ff2bf1f7c3f
Data de validade
01/01/0001
Salário
Localização
Fairmont Château Lake Louise, Lake Louise, Canada
Experience Level
Entry Level
Jornada de Trabalho
Integral
Brands
FAIRMONT
Tipo de Contrato
Permanente
Locations
Lake Louise
Áreas
Governança
Descrição
The hub of communications for the hotel, the Royal Service team provides effective and engaging information to hotel guests and our colleagues. Your knowledge of the hotel and the rapport you build wh
Referência
b26a3c32-262f-42db-b95e-8893a934a6a1
Data de validade
01/01/0001