Catering Sales Executive

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By joining Accor, every chapter of your story is yours to write and together we can imagine tomorrow's hospitality. Discover the life that awaits you at Accor, visit https://careers.accor.com/
Do what you love, care for the world, dare to challenge the status quo! #BELIMITLESS"

RESPONSIBILITIES & ACTIVITIES

1. Knowledge

• Strong knowledge of Opera & Microsoft Office
• Good understanding of luxury market
• Good understanding of all hotel departments
• Strong knowledge about the hotel & the competition and close follow up on developments of the competitor hotels(occupancy, structural alterations, renovation, special campaigns, rate promotions, marketing efforts, theme events)

2. Service

• Responsible for greeting all site inspections (SOP) at the Hotel
• Establishes and maintains Trust and build good relations with the contact people in the corporate accounts.
• Maintain the highest standards of professional, ethics, and attitude toward all hotel guests, clients, and colleagues.
• Maintains clean and neat appearance at all times in his/her dress as well as his/her work area.
• Responsible for ensuring all inquiries are responded within 24 hours.          
• Ensure the strict confidentiality of information passing though the office.

3. Operations

• To achieve below KPIs.
• To achieve hotel’s Financial Objectives.
• To achieve below KPIs.
• Long term residential revenue and KPI Objectives.
• To achieve any additional given sector or segment revenues.
• To achieve any additional given sector or segment revenues.
• To personal Objectives

Handles direct sales activities for assigned accounts & sectors.

• To set up appointments and make personal sales calls, telemarketing and site inspections to all existing and potential accounts from corporate commercial accounts. (SOP)
• To follow up on lost business and bring information about them to the knowledge of the department superior.
• To negotiate with all customers and send out offers/contracts regarding individual and long term business.
• To explore industry related news and data.
• To entertain decision makers of the companies in the F&B outlets of the hotel and to take part in promotional activities with them.
• To bring ideas and participate in the preparations of the promotional theme events, other promotional activities and invitation lists.
• To update customers with the latest development of the hotel and informs hotel management of all changes in the customer profile
• Conducts minimum 10 sales calls/sales activities  (SOP) per week. 
• Handles long term guests’ offer & contracts.(SOP)
• Follows up the monthly residence rental and deposit payments with finance and front office teams. (SOP)

Prepares Sales & Production Reports

• To keep department superiors informed of all changes in the customer profile.
• To prepare & present a weekly sales activity report to the Department and Division head. Weekly report will include all sales calls site inspections, fam trips, meetings, entertainment and other functions, covering information about the company, their comments, requirements, complaints, of their customers etc.
• To prepare monthly and quarterly production reports of segments. (SOP)
• Accomplishing any additional work assigned by Department head or Division head in the time frame required.

4.Leadership

• Ensure to set his/her KPI and set milestones to reach their goals.
• To be innovative and develop new ideas.

5.VALUES           

• Excellence – We embrace excellence and consistently strive for the highest standards.
• Respect – We respect each individual and the environment in which we operate.
• Integrity – We adhere to the principles of fairness, honesty and accountability.
• Caring – We create a caring environment and work together as colleagues to achieve common goals

a team player
Add degree/diplomas required if needed. Your team and working environment:
Note: Customization may be included for any specific local or legislative requirements, such as work permits
Our commitment to Diversity & Inclusion:
We are an inclusive company and our ambition is to attract, recruit and promote diverse talent.