Bell Captain

Join a hotel that is a member of the Accor network, whose group brings together more than 45 brands, 5,500 hotels, 10,000 restaurants and lifestyle destinations. Here, we believe in you and what you bring to the table. There are many opportunities for development and advancement. Every gesture, every smile, every action, contributes to creating a positive and memorable impact for our customers, our colleagues and also for our planet. Together, we embody the vision of responsible hospitality.

Take the opportunity to become a Heartist®, and let your heart guide you in this world where life beats faster.

We are seeking an experienced and customer-focused Bell Captain to join our prestigious hotel in Doha, Qatar. As the leader of our bell team, you will play a crucial role in ensuring exceptional guest experiences from arrival to departure.

• Oversee and coordinate the bell team to provide prompt and efficient luggage handling services for guests
• Ensure warm welcomes and smooth departures for all guests, maintaining a high standard of customer service
• Manage the parking of guests' and visitors' vehicles in designated areas
• Coordinate with the Front Office to protect guest folio payments and handle scanty baggage procedures
• Resolve guest complaints and requests, liaising with relevant departments for immediate follow-up
• Maintain accurate records and documentation as per operational requirements
• Supervise the cleanliness, safety, and hygiene of the Bell Desk area
• Implement and oversee suggestive selling techniques to familiarize guests with hotel facilities
• Conduct regular training sessions to improve team performance and maintain service standards
• Ensure proper tagging and secure storage of guest luggage
• Manage the issuance and control of guest room key cards for enhanced security
• Coordinate lobby paging services and escort guests to their rooms when required
• Monitor and report any unusual occurrences or requests to management
• Implement and enforce accident prevention policies and safety procedures

• Proven experience as a Bell Captain or in a similar leadership role within the hospitality industry
• Strong leadership and team management skills
• Excellent communication and interpersonal skills with a guest-centric approach
• Fluency in English; proficiency in Arabic is highly desirable
• Professional appearance and positive demeanor
• Ability to lift and handle luggage, and assist guests with physical tasks as needed
• In-depth knowledge of hotel operations and guest service standards
• Familiarity with local attractions, services, and cultural norms in Doha, Qatar
• Excellent problem-solving skills and ability to make quick decisions
• Proficiency in multitasking and working efficiently in a fast-paced environment
• Basic computer skills for managing guest requests and maintaining records
• Flexibility to work various shifts, including weekends and holidays
• High school diploma or equivalent; hospitality management degree is a plus

Your team and working environment:
In 1-2 sentences, introduce the team, property or office environment in a way that reflects the culture
Note: Customization may be included for any specific local or legislative requirements, such as work permits