Banquet Operation Manager

Join a hotel that is a member of the Accor network, whose group brings together more than 45 brands, 5,500 hotels, 10,000 restaurants and lifestyle destinations. Here, we believe in you and what you bring to the table. There are many opportunities for development and advancement. Every gesture, every smile, every action, contributes to creating a positive and memorable impact for our customers, our colleagues and also for our planet. Together, we embody the vision of responsible hospitality.

Take the opportunity to become a Heartist®, and let your heart guide you in this world where life beats faster.

Pullman Ciawi Vimala Hills Resort Spa & Convention is a premium 5-star retreat sprawled across 14 hectares. The hotel is designed to immerse guests in breathtaking natural vistas and unrivaled tranquility. Pullman Ciawi Vimala Hills Resort Spa & Convention achieved the prestigious accolade of "Hotel of the Year" at the Accor Asia Leadership Conference. As one of The Best Resort in Asia, the hotel offers 208 opulent rooms and 19 villas, 4 restaurants and bar, meeting rooms and convention centers, spa, entertainment and activities area.

Job Description – Banquet Operations Manager

The Banquet Operations Manager is responsible for planning, coordinating, and supervising all banquet and event operations to ensure exceptional service and seamless execution. This role works closely with the Sales, Banquet, and Culinary teams to deliver successful events while maintaining the highest standards of service, efficiency, and guest satisfaction in line with Pullman’s brand standards.

Key Responsibilities

• Oversee the daily operations of banquet functions, including conferences, meetings, weddings, and special events.

• Coordinate with Sales and Event teams to ensure all client requirements and event details are properly executed.

• Supervise banquet service staff to ensure high standards of service quality and professionalism.

• Conduct pre-event briefings and ensure team readiness before each event.

• Ensure proper setup, service flow, and breakdown of banquet events according to event orders (BEO).

• Monitor guest satisfaction and address any concerns promptly during events.

• Coordinate closely with the kitchen, stewarding, and other operational departments to ensure smooth event execution.

• Manage staffing schedules and manpower allocation based on event requirements.

• Ensure compliance with hygiene, safety, and operational standards.

• Monitor banquet equipment, inventory, and operational supplies.

• Prepare operational reports and evaluate event performance for continuous improvement.

• Maintain strong relationships with clients and ensure memorable event experiences.

Qualifications

• Minimum 5 years of experience in Food & Beverage operations, with at least 2–3 years in banquet management, preferably in a 4- or 5-star hotel.

• Strong knowledge of banquet service standards, event operations, and large-scale function management.

• Excellent leadership, communication, and organizational skills.

• Ability to manage multiple events simultaneously in a fast-paced environment.

• Good command of English (spoken and written).

• Strong problem-solving skills and attention to detail.

• Proficiency in banquet event systems and basic computer applications (MS Office).

• Flexible to work irregular hours, including evenings, weekends, and public holidays.

• Professional appearance and strong guest service orientation.