Assistant Restaurant Manager- Temporary

Recognized as the #1 Best Canadian Hotel in Travel + Leisure's 2024 World's Best Awards, Fairmont Empress is located in Victoria, BC, overlooking the city's sparkling Inner Harbour. A Forbes recommended and MICHELIN key hotel that offers 431 beautifully appointed guest rooms and suites, Fairmont Spa with signature West Coast experiences, and Q at the Empress featuring Pacific Northwest cuisine, an award-winning wine list, and regionally focused cocktail culture. World-famous Tea at the Empress is served in the Lobby Lounge with stunning harbour views.

The magnificent property completed a $60+ million restoration in 2017 that celebrated its proud history while moving the hotel into a new era of modern luxury and transforming the iconic property into a must-visit destination. In 2023, the property introduced a revamped Fairmont Gold Experience, including a major renovation to the Fairmont Gold floor. 88 Fairmont Gold rooms and a newly renovated lounge are ready to accommodate guests. Located on Vancouver Island, Canada's Castle on the Coast is the ideal starting point to explore British Columbia's stunning natural and expansive beauty. Historic Hotels Worldwide recognizes the property's prestigious grounds as the Top 25 Most Magnificent Gardens in the World.

The Assistant Restaurant Manager will work within the Hotel’s Food & Beverage outlets, which includes the management and service delivery of the restaurants: Q at the Empress, Q Bar, Veranda, and Lobby Lounge, Bengal as well as the In-Room Dining, on rotational basis. The successful candidate must be dynamic, enthusiastic and passionate about luxury hospitality.

What you will be doing:

Reporting to the Outlet Manager, responsibilities and essential job functions include, but are not limited to the following:

• Provide on-the-floor supervision and support to employees and coach and develop them to ensure standards are being maintained
• Have a good understanding of day-to-day expectations, tasks and operations as well as forethought to upcoming events
• Review guest comments, respond to any concerns in a timely and professional fashion
• Ensure that service essentials, steps of service and brand standards are being followed by the team
• Consistently offer professional, engaging and proactive guest service while supporting fellow Colleagues
• Motivate, lead, coach and manage all aspects of team members’ performance towards achieving exceptional guest service and employee engagement results
• Support Food and Beverage training as required and follow-up training programs to address any additional needs
• Assist with conducting shift briefings and departmental meetings ensuring that colleagues are well informed and prepared to deliver outstanding service
• Ensure that the overall cleanliness and safety of the outlets are maintained
• Develop and maintain close and effective working relationships with all supporting departments
• Follow and ensure compliance with all corporate, hotel and departmental policies and procedures

• Participate in hotel committees
• Strict adherence to all Health & Safety training, guidelines and work practices previous, during and following an epidemic (whether local or global) that are established by Accor, and local government.
• Perform any other duties, tasks, and assignments within your department as required.
• A competitive salary starting at $ 62,000 is offered for this position.

Your experience and skills include:

• Must have minimum 1-2 years previous supervisory or management experience in Food & Beverage; preferably in a full service upscale hotel or upscale restaurant
• Previous experience in a similar leadership role is an asset
• Service focused personality is essential and a passion for everything food and beverage
• Strong interpersonal and problem solving abilities and demonstrates the ability to lead by example
• Wine knowledge at or above WSET Level 2 an asset
• Diploma or Degree in Hospitality/Hotel Administration an asset
• Must have valid Serving it Right Certification and FoodSafe Level One
• Schedule flexibility, including early mornings, late nights, weekends and all holidays

Physical Aspects of Position (include but are not limited to):

• Constant standing and walking
• Occasional bending and kneeling
• Occasional carrying and lifting

Visa Requirements: Must be legally eligible to work in Canada. The hotel is unable to assist candidates in obtaining Canadian work authorization.

Your team and working environment: Welcome to Canada’s Castle on the Coast. The Empress Hotel sits proudly at the centre of culture and history in Victoria, British Columbia. This is the best of all worlds – where contrast meets distinction, opulence blends harmoniously with the understated and fabled history meshes with contemporary affairs. This award-winning Victoria hotel and National Historic Site is an alluring blend of classic and contemporary, vintage and cutting-edge: Where Modern meets Iconic. Come join our wonderful team of hospitality experts!

Our commitment to Diversity & Inclusion:
We are an inclusive company and our ambition is to attract, recruit and promote diverse talent.

Why work for Accor?
We are far more than a worldwide leader. We welcome you as you are and you can find a job and brand that matches your personality. We support you to grow and learn every day, making sure that work brings purpose to your life, so that during your journey with us, you can continue to explore Accor’s limitless possibilities.
By joining Accor, every chapter of your story is yours to write and together we can imagine tomorrow's hospitality. Discover the life that awaits you at Accor, visit https://careers.accor.com/

Do what you love, care for the world, dare to challenge the status quo! #BELIMITLESS