Banquet Manager

About Orient Express 

Orient Express embodies the refined and nomadic spirit of travel. Its exceptional assets portfolio includes experiences such as The Orient Express — its iconic carriages reinvented as a modern-day tribute to French luxury, with ARSENALE Group owner — La Dolce Vita, a train celebrating the elegance of Italian art de vivre, and a collection of luxury hotels opened in Rome – La Minerva – and soon in Venice – Palazzo Dona Giovannelli, and with Sailing Yachts  - the O.E Corinthian, the world’s largest sailing ship.  

While redefining the future of luxury hospitality, Orient Express places particular emphasis on the employee experience, development, and engagement. 

As a symbol of ultra-luxury hospitality, the brand is currently undergoing an ambitious phase of rebirth and expansion accelerated since 2024 as a Joint Venture between ACCOR and LVMH. 

Now, as Orient Express grows under the steam of its 140-year own glorious reputation and brand, it stands unique and identifiable from the other luxury brands under the ACCOR brands, aiming to become a pioneer of contemporary luxury hospitality, creating immersive experiences that combine exceptional design, impeccable service, culinary excellence, wellness offerings, cutting-edge technology, sustainability, and authentic local experiences, while also actively engaging in local community initiatives and support social causes, making a positive contribution to the destinations its properties operate in. What remains distinctly Orient Express is its spirit of adventure, sublime service and enchanting storytelling. Refreshing and reinvigorating, Orient Express is loved by those with an adventurous spirit and a taste for the very best, linking travel and destinations as part of the same journey. 

About Orient Express Palazzo Donà Giovannelli 

Orient Express will open its second hotel in Italy at the exceptional Palazzo Donà Giovannelli in Venice, in partnership with the Italian luxury hotel group Arsenale. Architect and interior designer Aline Amar d’Amman, alongside her studio Culture in Architecture, has been entrusted to design and decorate the space. 

Venice, once the gateway to Constantinople and a mythical stop on the legendary Orient Express train – that opened its doors in 1919 with the completion of the Simplon tunnel linking Switzerland to Italy – will be the home of the second Orient Express hotel, set to open in 2026. 

As a Banquet Manager, you will be at the heart of creating extraordinary experiences for our guests. From intimate gatherings to grand events of over a thousand guests, you will ensure every detail reflects the elegance and service excellence of our luxury standards. This role combines leadership, precision, and a passion for hospitality, guiding a dedicated team while coordinating with culinary and service professionals to deliver flawless events that exceed expectations.  

Responsibilities:  

• Lead and inspire the banquet team, ensuring the highest standards of service, professionalism, and attention to detail. 
• Recruit, train, and develop colleagues to maintain excellence in execution and uphold hotel standards. 
• Oversee the planning and execution of banquet set-ups, food and beverage service, and event logistics for gatherings of all sizes. 
• Collaborate with the Executive Chef and Culinary Team to deliver exceptional dining experiences tailored to each event. 
• Conduct regular inspections of banquet facilities, equipment, and presentation, addressing deficiencies promptly to maintain a polished environment. 
• Act as the primary liaison with clients before, during, and after events, ensuring seamless communication and delivering personalized, memorable experiences. 
• Manage administrative functions including accurate billing, scheduling, gratuity distribution, and event documentation. 
• Support financial performance and departmental goals while maintaining the highest standards of guest satisfaction, health, and safety. 
• Foster a culture of teamwork, recognition, and continuous improvement through coaching and leading by example. 

• Minimum 3 years’ experience as a Banquet Manager in luxury hotel. 
• Post-secondary education in Hotel and Restaurant Management. 
• Graciousness, Thoughtfulness & Sense of Personalized Service. 
• Strong computer skills (MS Word, Excel, Email). 
• Previous experience within a luxury hotel environment working with LQA, Forbes 5* or equivalent standards. 
• Proven leadership and commitment to staff development. 
• Exceptional communication and interpersonal skills. 
• Fluency in English and Italian required. 

• A competitive package (base salary and yearly bonus) 

• Medical Insurance, integrating Collective Labor Agreement one and extended to the family 

• Ticket Restaurant 

• Annual leave 

• ALL - Heartist® Program: Employee benefit card offering discounted rates at all Accor locations and partner venues worldwide. 

• Learning & development: Opportunity to develop your talent and grow within your property and across the world!  

• Our commitment to Diversity & Inclusion: We are an inclusive company and our ambition is to attract, recruit and promote diverse talent.