Banquet Houseperson Supervisor

Breathe deeply, dream wildly, and discover a soulful sanctuary where finding yourself comes naturally. Magic sits around every corner and within every conversation. It enchants through the charm of Los Peñasquitos Canyon and the sunshine of San Diego. It’s where classic meets cool, the fine unwinds into fun and inspiration leads to immersion. 

Bask in the San Diego sunshine and enjoy our five-star setting at Fairmont Grand Del Mar. Immersed in nature, the resort hosts 249 elegantly appointed guestrooms and suites, an 18-hole private Tom Fazio-designed golf course, a five-star spa and offers two dozen weekly outdoor activities across the 400 acres of dramatic canyon scenery including yoga, meditation and archery. The Grand includes six different dining venues, including San Diego’s only three-Michelin starred restaurant, Addison.  

Growth and advancement are not only accessible but actively encouraged. We promote a balanced life for our colleagues and continually seek new ways to enhance our environment and support our beautiful home of San Diego. 

Rate of pay: $20.92/hour USD

Supervise the set up of designated function rooms to group’s requirements in accordance with the hotel standards. Maintain cleanliness and working condition of all respective equipment, guest and service areas.

Responsibilities

• Maintain complete knowledge of:
• Daily scheduled group functions, times, locations, guarantee of guests
• Location of all hotel function space and names of rooms
• All styles of meeting and banquet room settings
• Correct maintenance and use of equipment
• All departmental/hotel policies and procedures
• All safety guidelines
• Oversee all house persons while working shifts. Supervisor house person must have the ability to supervise staff to ensure superior guest service
• Assist as directed, train, support, and discipline Banquet House Attendants to ensure quality standards are met and maintain the highest possible level of employee morale and department productivity
• Handle and transport all equipment carefully to prevent injuries and damage; use equipment only as intended
• Review Banquet Event Orders for the day as well as the next few days and assign colleagues to tasks; check with manager throughout shift for additional assignments
• Organize work duty priorities with all house persons. Must have the ability to direct and delegate assignments
• Retrieve clean linen and skirting from Laundry and stock in storage areas
• Stock and organize supply carts with designated materials and equipment. Transport to assigned function area
• Inspect set rooms for cleanliness and agreement to group requirements: rectify any deficiencies
• Set up rooms and function areas with designated tables, chairs, staging, dance, floor, flipchart, easels, blackboards, and other equipment as specified by group requirements and in accordance with departmental standards
• Set up table linens, skirting and tabletops items (water pitchers, ashtrays, glasses, etc) as specified by group and in accordance with departmental standards.
• Refresh function areas as scheduled in accordance to departmental procedures. Store all reusable goods and return equipment to specified storage areas
• Turn over any lost and found items to a manager or Security.
• Clean and sanitize glassware in glass wash machine according to machine specifications and departmental standards
• Use designated chemical, supplies, and equipment to clean various floor surfaces
• Maintain cleanliness and organization of closets; remove trash, wipe down shelves/counters; sweep and wax floor; remove non-floor closet items and transport to proper storage areas
• Clean designated areas with proper chemicals, tools, and equipment
• Ensure that nothing is stored in stairwells
• Transport any food and beverage items using trays to service public areas
• Check under furniture for debris and remove if present; reposition furniture to correct floor plan
• Inspect condition of all furniture for tears, rips and stains and report damages to supervisor or manager. Dust and polish all woodwork
• Remove all dust, debris and foreign particles from upholstered furniture, including crevices and under cushions
• Dust pictures, frames, mirrors, fire extinguishers boxes, exit signs, air vents
• Clean all lamps, light fixtures and light switches; check for proper working condition and rectify any deficiencies
• Remove dust, spots and smears from house/public phones and reposition properly. Replace soiled/damage phone books.
• Remove tape and debris from walls ceilings; clean according to procedures
• Inspect condition of planters and plants; remove debris, polish planters
• Remove dust, dirt, marks and fingerprints from doors and door frames
• Remove stains, scuff marks and dust from baseboards, ledges and corners
• Polish all brass surfaces to a high gloss
• Vacuum all carpeted rooms, empty vacuum cleaner bags, replace and clean machine
• Return soiled linens/skirting to laundry
• Anticipate guests’ needs, respond promptly and acknowledge guest, however busy and whatever time of day
• Promote positive guest relations
• Be familiar with all hotel services/features to respond accurately to any guest inquiry
• Accommodate guest requests for additions/changes to scheduled arrangements courteously and in accordance with departmental standards
• Handle guest complaints by following the instant pacification procedures, ensuring guest satisfaction
• Deliver client packages/boxes of materials as assigned to/from scheduled function area
• Report any damages, maintenance problems or safety hazards to the supervisor
• Complete assigned side duties following departmental procedures
• Successful completion of the training/certification process
• Attend all mandatory meetings as directed
• Perform other tasks including cross-training, as directed

Secondary Function:

• Assist with inventories as assigned
• Stock requisitioned supplies
• Follow the maintenance program as assigned
• De-gum tables as assigned

• Food handling certification
• Ability to satisfactory communication in English with guests, management, and co-workers to their understanding
• Ability to provide legible communication
• Ability to compute basic mathematical calculations
• Ability to supervise staff

Our commitment to Diversity & Inclusion: We are an inclusive company, and our ambition is to attract, recruit and promote diverse talent. Fairmont Grand Del Mar is proud to be an Equal Opportunity Employer. EOE/M/F/D/V

Why work for Accor? We are far more than a worldwide leader. We welcome you as you are and you can find a job and brand that matches your personality. We support you to grow and learn every day, making sure that work brings purpose to your life, so that during your journey with us, you can continue to explore Accor’s limitless possibilities. By joining Accor, every chapter of your story is yours to write and together we can imagine tomorrow's hospitality. Discover the life that awaits you at Accor, visit https://careers.accor.com/

Do what you love, care for the world, dare to challenge the status quo! #BELIMITLESS