Banquet Director

Fairmont Pittsburgh, a 4 diamond LEED certified luxury hotel, is located at the heart of Pittsburgh’s business, cultural and retail hub.  Fairmont Pittsburgh offers superb and distinctive guest services and accommodations in a luxury setting.

What You Will Be Doing: 

• Manage through active floor presence with hands on management of functions and colleagues 

• Build strong relationship with Conference Service and Sales Managers to execute on client needs, expectations, and timelines 

• Execute Banquet Event Order’s (BEO’s) line by line and ensures all expectations are exceeded 

• Accessible and visibile to all clients on site throughout events 

• Supervise the setup of event spaces to ensure setup matches diagram and all details outlined in the BEO (AV, chairs, linens, silver, glassware, etc.)  

• Oversee the breakdown of the function room and ensure proper storage of equipment 

• Manage functions within labor, service and CBA guidelines 

• Responsible for departmental financials including expenses, month-end review, and annual forecasting  

• Ensure innovative banquet presentations and setups are aligned with brand standards 

• Work with Culinary and Stewarding leadership to conduct monthly inventory of all equipment and maintain proper par levels 

• Responsible for labor management; weekly schedule; and weekly payroll 

• Advise all colleagues of established standard operating procedures set out by the department, hotel, CBA, and brand  

• Establish high standards of quality service and maintains them through effective training and continuous development 

• Conduct colleague shift briefings and facilitates regular meetings 

• Responsible for employee engagement and develop action plans to focus on improvement year over year 

• Responsible for all department recruitment, corrective actions, and performance reviews 

• Focus on guest satisfaction scores and works to meet Hotel goals 

• Resolve all guest and colleague complaints 

• Routinely inspects meeting space and communicates work orders for the Engineering Department to maintain rooms in excellent condition 

• Ensure compliance with health, safety, sanitation and alcohol awareness standards 

• RAMP and ServSafe Certified an asset 

• Consistently offers professional, engaging and friendly service 

• Other duties as assigned 

Your Skills and Qualifications Include:  

• Minimum 2 years progressive Food and Beverage Management experience, preferably in Banquets or luxury setting 

• College Degree in related discipline advantageous  

• Experience in a union environment an asset 

• Computer knowledge, particularly POS (MICROS) and Microsoft Office  

• Hands on management style with ability to prioritize and lead through example 

• Strong organizational skills 

• Excellent interpersonal skills, with great communication ability 

• Ability to work a flexible schedule, including weekends and holidays 

What Is In It For You:   

• Competitive salary  

• Flexible PTO and Benefit plans 

• Generous 401k options 

• Employee rates at Luxe Accor properties in North and Central America 

• Learning programs through our Academies  

• Opportunity to develop your talent and grow within our property and across the world!  

• Ability to make a difference through our Corporate Social Responsibility and Employee Wellbeing initiatives 

Our Commitment to Diversity & Inclusion

Fairmont Pittsburgh is an equal opportunity employer.  We are an inclusive company and our ambition is to attract, recruit, and promote diverse talent.

Why work for Accor?
We are far more than a worldwide leader. We welcome you as you are and you can find a job and brand that matches your personality. We support you to grow and learn every day, making sure that work brings purpose to your life, so that during your journey with us, you can continue to explore Accor’s limitless possibilities.
By joining Accor, every chapter of your story is yours to write and together we can imagine tomorrow's hospitality. Discover the life that awaits you at Accor, visit https://careers.accor.com/

Do what you love, care for the world, dare to challenge the status quo! #BELIMITLESS

All your information will be kept confidential according to EEO guidelines.