Assistant Outlet Manager

Experience luxury, adventure, and the great outdoors at Fairmont Jasper Park Lodge; where the stunning Canadian Rockies are your backyard. Take your career to new heights while surrounded by breathtaking landscapes, world-class hospitality, and endless opportunities to explore. This is more than just a job, it’s a chance to live, work, and thrive in a place like no other. Join us and make every day an unforgettable adventure!  

We invite you to join the world of luxury hospitality at Fairmont Jasper Park Lodge, as our new Assistant Outlet Manager. 

At Fairmont Jasper Park Lodge, exceptional service and flavors are the hallmarks of every dining experience. We invite you to develop your leadership strengths as an Assistant Outlet Manager – and let your passion for guest service drive consistent guest satisfaction, an engaged team and outstanding operating results.  

What you will be doing:   

Reporting to the Outlet Manager, responsibilities and essential job functions include but are not limited to the following:    

• Consistently offer professional, friendly and engaging service 
• Follow outlet policies, procedures and service standards 
• Help lead the F&B Outlet team in all aspects of the department and ensure service standards are followed 
• Handle guest concerns and react quickly and professionally 
• Balance operational, administrative and Colleague needs 
• Attend regularly scheduled departmental and divisional meetings 
• Maximize revenues by communicating regularly with the Food and Beverage teams to implement agreed upon strategies, practices and promotions 
• Participate in the creation and ensure the achievement of Voice of the Guest initiatives and targets 
• Participate in the setting and ensure the achievement of Colleague Engagement Survey objectives 
• Supervise and support of employees while ensuring service standards are maintained 
• Maintain a first class and positive visual impact including; ambiance, cleanliness, orderliness, décor and service flows 
• Help with recruit, train, manage, mentor, lead and develop your supervisors and colleagues 
• Effective performance management through focus on colleague development, training, problem resolution, up-to-date records on performance and audits, attendance, grooming, service deficiencies, schedules, labor costs/payroll, and late/absenteeism 
• Have full knowledge of all Outlet menus 
• Assist in managing the departmental budget 
• Adhere to the hotel’s vehicle handling and safety policies while driving hotel and guest vehicles 
• Follow all safety and sanitation policies when handling food and beverage 
• Embrace the Fairmont brand promise and luxury in your role and in all your interactions 
• Foster an inclusive environment where every individual feels valued and respected 
• Other duties as assigned 

Your experience and skills include: 

• Minimum 1 year Food and Beverage leadership experience required 
• Previous experience in a fast paced, high end restaurant or lounge preferred 
• Previous point of sale system experience required 
• Strong beverage and wine knowledge required 
• Previous experience working within a strong cocktail culture an asset 
• Experience with Unionized environment an asset 
• Must be flexible and able to work various shifts 
• Computer literate in Microsoft Window applications required 
• University/College degree in a related discipline preferred 
• Excellent communication and organizational skills 
• Strong interpersonal and problem solving abilities 
• Highly responsible & reliable 
• Ability to work well under pressure in a fast paced environment 
• Ability to work cohesively with other colleagues as part of a team with minimum supervision 
• Ability to focus attention on guest needs, remaining calm and courteous at all times 

Visa Requirements: Must be legally eligible to work in Canada. The hotel is unable to assist candidates in obtaining Canadian work authorization. 

Job Perks & Benefits: Join our team and enjoy a range of exclusive colleague perks, including complimentary upgrades, extended stays, discounted stays across Fairmont & Raffles properties, special dining and wellness discounts, and added luxuries to enhance your experience. We believe in taking care of our team, ensuring that your hard work is rewarded with exceptional benefits. In addition,  

What is in it for you: 

• Annual salary of: $55,000 - $60,000 / year
• Subsidized staff accommodation provided on-site for full time status employees  
• One complimentary meal per shift in our staff cafeteria (additional meals can be purchased for $4/meal)  
• Comprehensive benefits package (Medical, Vision & Dental) including extended benefits like; Mental Health, Orthodontics for full time permanent status employees  
• Defined Contribution Pension Plan with employer matching up to 5% of annual earnings for full time permanent status employees  
• Employee travel program with discounts on room rates as well as on food & beverage at Fairmont & Accor properties world-wide  
• Access to the Mountain Explorer Travel Program – exclusive room rates for colleagues, which includes 50% off all food & beverage when staying at Fairmont Resorts in Lake Louise, Banff & Whistler  
• Discounts while using our resort’s Food & Beverage Outlets, Fitness Centre, Spa and Fairmont Jasper Park Lodge Golf Courses.

About the Application Process:  At Fairmont, we want to bring out your highest potential. Shortly after applying, you will receive an email from our partner AssessFirst prompting you to create a profile and complete a questionnaire. This is a mandatory step for your candidacy to be considered as it enables us to explore your compatibility with this role and our culture of luxury excellence. 

Apply Today: Whether you're just launching your career or looking for a new adventure, we invite you to visit https://www.jasperparklodgejobs.com  to learn more about Fairmont Jasper Park Lodge and the extraordinary opportunities that exist within our resort!

Want to learn more about this opportunity? View the complete job description by clicking this link: Assistant Outlet Manager.pdf

We encourage you to let us know if you require any accommodations through the application or recruitment process, and we will work with you to meet your needs. Persons who anticipate needing accommodations for any part of the application or interview process may contact, in confidence: JPL.careers@fairmont.com