ASSISTANT MANAGER- HOUSEKEEPING

Accor is a multinational hospitality company headquartered in France. It's one of the largest hotel groups globally and operates in over 100 countries. Accor was founded in 1967 by Paul Dubrule and Gérard Pélisson. It initially focused on the motel-hotel market in France and expanded internationally in the 1970s and 1980s. Over the years, it has grown through acquisitions and diversification. Accor operates a wide range of hotel brands covering various segments of the market, from luxury to budget. Some of its well-known brands include Sofitel, Raffles, Fairmont, Novotel, ibis, Mercure, and many others.

We are seeking a detail-oriented and efficient Assistant Manager for our Housekeeping department in Mumbai, India. This role is crucial in maintaining the highest standards of cleanliness and guest satisfaction in our hotel. The successful candidate will work collaboratively with the Executive Housekeeper to oversee daily operations, manage staff, and ensure exceptional service delivery.

• Assist the Executive Housekeeper in managing and directing all housekeeping activities to maintain high standards of cleanliness and guest satisfaction
• Assign duties, inspect work, and address complaints regarding housekeeping services and equipment
• Establish and implement housekeeping standards and procedures
• Plan work schedules to ensure adequate staffing and service levels
• Conduct regular inspections of guest rooms, public areas, and back-of-house areas
• Coordinate with other departments to ensure seamless operations and guest satisfaction
• Assist in budget planning and control, including inventory management and cost-effective resource utilization
• Oversee staff training and development to maintain high service standards
• Ensure compliance with safety and sanitation regulations
• Participate in renovation projects and room inspections
• Manage uniform inventory and maintenance
• Implement and monitor preventative maintenance programs for furniture, carpeting, and equipment

• Proven experience in housekeeping management, preferably in a luxury hotel setting
• Strong leadership and staff supervision skills
• Excellent organizational and time management abilities
• Superior attention to detail and problem-solving skills
• Proficiency in housekeeping management software
• In-depth knowledge of housekeeping operations, standards, and best practices
• Understanding of hotel operations and interdepartmental coordination
• Familiarity with safety and sanitation regulations in the hospitality industry
• Excellent communication and interpersonal skills
• Ability to work flexible hours, including weekends and holidays
• Customer-focused mindset with a commitment to delivering exceptional service
• Bachelor's degree in Hospitality Management or related field preferred
• Familiarity with local hospitality standards and practices in Mumbai