Assistant Housekeeping Manager

Why work for Accor? We are far more than a worldwide leader. We welcome you as you are and you can find a job and brand that matches your personality. We support you to grow and learn every day, making sure that work brings purpose to your life, so that during your journey with us, you can continue to explore Accor's limitless possibilities.

About Fairmont Hotels & Resorts: At Fairmont Hotels & Resorts we offer our guests the finest hospitality experience in each of our destinations. We know that to offer our guests the best, we first need to offer our employees the best. That is why you'll find exceptional work opportunities-throughout North America and the Caribbean, Europe and Africa, the Middle East and Asia Pacific-as well as industry-leading training, career development, recognition and rewards, Fairmont Hotels & Resorts is a celebrated collection of hotels that included landmark locations like London's The Savoy, New York's The Plaza and Shanghai's Fairmont Peace Hotel. Our teams are guided by values of Respect, Integrity, Teamwork and Empowerment: we employ the highest ethical and quality standards, treating all colleagues with fairness and dignity. A community and environmental leader, Fairmont is also regarded for responsible tourism practices and award-winning Green Partnership program. An exciting future awaits!

Do what you love, care for the world, dare to challenge the status quo! #BELIMITLESS

Scope of Position:

Creating an engaging work environment for Colleagues of Fairmont Hotels & Resorts is as important as turning moments into memories for our guests. The standards and values you model as Assistant Housekeeping Manager will inspire your team – not only to ensure exceptional guest rooms, public areas and heart of the house areas, but also to grow their careers with Fairmont.

Responsibilities:

• Consistently offer professional, friendly and engaging service
• Supervise the day-to-day operation of the department to ensure service standards are followed.
• Maintain all guest rooms, public areas and heart of the house areas; ensuring that the highest standard of cleanliness is met.
• Oversees operation of Laundry/Valet and Uniform Room.
• Monitor labour costs while ensuring effective scheduling and department productivity.
• Assist with preventative maintenance programs while working with the Chief Engineer
• Address guest concerns and react quickly; logging and notifying proper departments as required.
• Manage the departmental budget in a fiscally responsible manner.
• Ensure effective communication, including coaching and performance management.
• Act as the department trainer ensuring that all employees are trained and follow LQA standards consistently.
• Works with the Executive Housekeeper on all remodelling and renovation projects.  Carries out his/her    specific decorating program and is responsible for keeping the design intact.
• Generate regular stock reports, manage inventory, and conduct forecasting to ensure adequate supplies within budget limits.
• Maintain and track operational budgets, ensuring that housekeeping costs are in line with financial goals.
• Track and manage stock levels, ordering supplies as needed to avoid shortages while staying within budget guidelines.
• Prepare detailed budget forecasts for housekeeping and laundry needs, working in collaboration with the Executive Housekeeper to ensure financial alignment.
• Provide monthly and quarterly reports on inventory usage, forecast adjustments, and budget adherence.
• Process invoices accurately and efficiently, ensuring all payments are aligned with budget expectations.
• Attend regularly scheduled departmental meetings.
• Follow departmental policies and procedures.
• Report necessary maintenance items.
• Follow all safety and sanitation policies.
• Participate in the Duty Manager program.

Skills, Education and Qualification Requirements:

• Grade 12 or equivalent.
• A Hospitality Management qualification is a strong recommendation.
• Experience in Housekeeping, hospitality.
• 5 Years Training and Leadership Position.
• Proficiency in English (Verbal, Written, Reading).
• Superior Customer Service Above average problem-solving skills.
• Be able to communicate at all levels of the organization.
• Well-developed supervisory skills.
• Leadership Pipeline
• Coaching
• Teaching
• Butler Training

EMPLOYMENT EQUITY 

We as a company are committed to diversity and inclusion. Our Employment Equity Plan and Targets will be considered during the recruitment process. We welcome applications from individuals with disabilities and diverse backgrounds.