- Integral
- Permanente
- PULLMAN
- Governança
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Pullman Bali Legian Beach, South Kuta, Indonesia
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REF53394G
Assistant Guest Experience & Loyalty Manager
Region
MEA SPAC
Pullman Bali Legian Beach is a beach front resort in a urban chic style, located between the exciting Kuta and Legian Beach, only 20 minutes drive from Ngurah Rai International Airport.
The hotel offers 378 beautiful, spacious rooms & suites. While for business purpose, ballroom and meeting rooms are available for conference up to 350 guests.
Ensure the smooth and efficient daily operation of the Guest Experience department.
• Oversee the implementation and compliance of brand standards, including Leading Quality Assurance (LQA) audits.
• Manage guest feedback platforms (e.g., TrustYou, RPS) to monitor satisfaction and identify improvement areas.
• Drive loyalty program performance by achieving ALL enrollment targets and increasing member engagement.
• Enhance guest experiences through proactive engagement and seamless service recovery.
• Manage and ensure the successful execution of the guest loyalty program to build strong relationships with loyal guests and VIPs.
• Collaborate with all Heads of Departments to address guest feedback and ensure excellent service delivery.
• Foster a guest-centric culture within the team through training, coaching, and motivation.''
2 years experience at the in position in 5 stars International Hotel Chain
Very good communication skills
Diploma in Hospitality
Strong Leadership
Deixe seu coração guiá-lo em um mundo onde a vida pulsa com paixão.
Diversidade & Inclusão para a Accor
significa acolher cada um e respeitar suas diferenças, priorizando apenas
qualidades e habilidades na ampliação de oportunidades de emprego e
desenvolvimento. Nossa ambição é proporcionar emprego com propósito, e uma
cultura acolhedora, excelentes condições de trabalho e promover o
desenvolvimento de todas as pessoas, incluindo as pessoas com deficiência. Não
hesite em nos informar de quaisquer necessidades específicas que possa ter para
que possamos levá-las em consideração.
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